Your next hire? A chatbot
Here’s what to consider when deploying the artificial intelligence-powered technology to help your institution staff up.
It’s long been a challenge for credit unions across the country to attract talent that stays. “Most attrition was/has been occurring in the front-line employees hired in the last 12 months,” says CUES member Carl Casper, chief operating officer at $932 million Connex Credit Union in North Haven, Connecticut, in Cornerstone Advisors’ What’s Going On in Banking 2023 study.
But there are moves to make to help solve a staffing shortage even when the unemployment rate is low as it is right now.
To become more alluring to candidates, your credit union can offer hybrid work where employees only do their jobs from the office on certain days. It can also let people work from home full-time, depending on the role. As financial institutions like USAA start requiring some positions to work from the office again, your credit union will stand out with its flexibility.
Another option, of course, is to improve a role’s compensation package. For instance, now Connex CU automatically boosts front-line employees’ salaries on their work anniversaries to help inspire people to stay.
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