What Tech Initiatives Are You Implementing?
By Michael Bartlett
During the recent Harland Connections conference, Credit Union Journal asked attendees what technology initiatives their credit unions were planning to implement in the final three months of 2012 or early 2013.
James St. Peter, Senior IT and Operations Executive, New England Federal Credit Union
Mobile deposit capture tops the list, along with new origination platforms for lending and deposits. If we are sharing the platforms there is a lot more efficiency. If the member starts the transaction online there is a record of it when they come into the branch. Having all the platforms aligned is even more powerful for cross-selling-when someone makes a deposit we can use credit bureau data to determine opportunities.
Colleen Jakes, Director of Information Services, Topline Federal Credit Union
We have a long-term strategic initiative planned to have “Credit Union from Your Couch” available to our members by the end of 2014. This will include anything people can do at our branches, including member signup capability, account opening, and loan applications, of course. We will have a chat capability to answer any questions members have during any online procedure. When we put all this in place we also will be hiring an electronic branch manager. We will make one person responsible for overseeing online functions-it just makes sense.