Industry news

by: Joe Day, Director of Publishing Operations, Credit Union National Association
“Members Matter Most” – it’s time to let out the secret. Working for cooperatively owned financial institutions, we all know that every action we take at our credit unions is in the direct interest of our members.

by: Fred Johnson, President/CEO, CUES
You can’t lead an organization of any significant size without getting pretty good at delegating tasks. And delegating successfully includes doing something difficult: holding people accountable for their work. No one likes getting feedback about what they’ve done less than perfectly. We’d much rather talk about things that we’ve done well.