The top reasons for selecting a new core provider

Last week we published the article Top Features Credit Unions Look for in Core Providers, where we discussed what credit union executives found to be the most important features they are looking at when evaluating new core technology. As a follow up to that post, the same respondents in the survey by Callahan & Associates chose the top 3 reasons they selected a particular core vendor. While on the surface it would seem the two lists would be identical… that the features they want most would be the reason for selecting a core. But as you know, in life there are numerous other factors that go into our decision-making process, and when choosing the most important software to operate a credit union, executives factor in other reasons beyond just features when selecting their partner in a core conversion.

1. Seamless Core Integration. The only identified choice both lists had in common between top features credit unions look for in cores and the resulting reasons for selecting a core was the ease of integration of multiple systems and products. However, it goes beyond the mere ability to integrate with third parties but includes integrating within the ecosystem of the credit union and to mesh well with those using the credit union software. Is the integrated technology easy to use? Will the training required to come on board with the new software be a hindrance to implementation? the adoption of the software and all its features, including those integrated with third-party applications, is crucial to selecting a core provider.

 

continue reading »