The CUInsight Network podcast: Payments provider – Elan Credit Card (#44)
Featuring Matt Good, Senior Vice President and Director of Regional Partnerships at Elan Credit Card
Thank you for tuning in to episode 44 of The CUInsight Network, with your host, Lauren Culp, Publisher & CEO of CUInsight.com. In The CUInsight Network, we take a deeper dive with the thought leaders who support the credit union community. We discuss issues and challenges facing credit unions and identify best practices to learn and grow together.
My guest on today’s show is Matt Good, Senior Vice President and Director of Regional Partnerships at Elan Credit Card. Elan partners with credit unions to offer a program that provides industry-leading credit card solutions to their members. Credit card usage continues to increase, especially with the world becoming more digital. Elan works to remove all credit risk, compliance risk, and more, allowing credit unions to offer successful solutions while earning risk-free income.
During our conversation, Matt explains how credit unions and small businesses can team up to serve their community. He speaks to the challenges of the ever changing digital world and how these changes affect operations, causing small businesses to look towards financial institutions for all-in-one service. Matt shares an affordable and multifaceted solution that credit unions can offer to streamline these services and increase revenue. Matt discusses best practices for choosing a merchant services partner along with key considerations to develop a successful partnership.
Tune in to hear how Elan positively impacts communities and includes their credit union partners in doing so. Matt explains the importance of charitable giving and community outreach to members and the potential negative impact if credit unions do not get involved. Looking forward, Matt discusses upcoming trends and ways that Elan plans to continue supporting credit unions in the future.
As we wrap up the episode, Matt shares his admiration for Sparky Anderson, which podcasts he listens to while running, and what he enjoys in his downtime. Enjoy my conversation with Matt Good!
Connect with Matt:
Matt Good, Senior Vice President and Director of Regional Partnerships at Elan Credit Card
matt.good@elanfs.com
www.cupartnership.com
Matt: LinkedIn
Elan: LinkedIn | Twitter
Show notes from this episode:
What an amazing interview with Matt! Check out all the exceptional work his team is doing over at Elan Credit Card here.
Want to hear more from Matt? Click here.
To learn more about Elan’s Talech program, click here.
Shout-out: Randy Smith
Place mentioned: Detroit, MI
Shout-out: Detroit Tigers
Shout-out: Lou Whitaker
Shout-out: University of Michigan
Shout-out: Forbes
Shout-out: Star Banc
Place mentioned: Cincinnati, OH
Shout-out: Elavon
Shout-out: Talech
Whitepaper mentioned: How Your Credit Union Can Select a Strong Provider for Merchant Services
Shout-out: Across the Country Charitable Giving program
Shout-out: International Credit Union Day
Report mentioned: Financial Institutions and Customer Loyalty: The Value of Investing in Your Community
Shout-out: Brooks Running
Shout-out: Sparky Anderson
Podcast mentioned: This American Life
Podcast mentioned: The Aggressive Life
Shout-out: Matt’s wife
Shout-out: Matt’s daughters
Shout-out: African American Credit Union Coalition (AACUC)
Book mentioned: Dare to Serve: How to Drive Superior Results by Serving Others by Cheryl Bachelder
Previous guests: Matt Good
In this episode:
[00:40] – Matt Good recalls going to this place with his father on Saturdays.
[02:15] – How did Matt get hired by the Detroit Tigers, and what did he learn?
[04:07] – Matt talks about how his first job at a bank led him to credit unions.
[06:12] – Credit unions can create a credit card program with less risk.
[08:29] – How can credit unions partner with small businesses?
[10:28] – Matt explains why small businesses expect more than payment services from credit unions. PART 1
[12:03] – Matt explains why small businesses expect more than payment services from credit unions. PART 2
[13:46] – What are the best practices for choosing a merchant services partner?
[15:46] – How can credit unions tell if a merchant partnership will not work out?
[17:33] – Matt talks about the Across the Country Charitable Giving program that donated over $700k on top of in-person volunteering.
[20:30] – How important is charitable giving to members, and how does it impact brand perception?
[23:12] – What is the future looking like for credit cards and financial services?
[26:13] – Matt is a runner.
[28:51] – Matt shares which podcasts he listens to while he runs, and the books he likes.
[30:40] – Thank you to the credit union leaders and employees.
