The CUInsight Network podcast: Lending best practices – Lending Solutions Consulting, Inc.

Thank you for tuning in to The CUInsight Network, with your host, Lauren Culp, President & CEO of CUInsight. In The CUInsight Network, we take a deeper dive with the thought leaders who support the credit union community. We discuss issues and challenges facing credit unions and identify best practices to learn and grow together.

My guest on today’s show is Lorrie Wohlfeil, COO and Consultant at Lending Solutions Consulting, Inc. Lorrie shares her career journey that is deeply rooted in the credit union industry and influenced by her father, Rex Johnson. Lending Solutions Consulting, Inc. provides comprehensive training and on-site consulting to address and overcome the challenges credit unions face.

During our conversation, Lorrie shares the foundational principles that drive Lending Solutions Consulting, Inc. to serve their members with empathy and expertise. She explains how education and understanding can transform financial outcomes for members. Lorrie shares their unique approach of blending classroom education with hands-on experience, where consultants step into the shoes of credit union staff to ensure the practical application of knowledge. Listen as Lorrie talks about empowering credit union teams to educate, serve, and support members through each stage of their lives.

As we wrap up the episode, Lorrie talks about her admiration for her father, traveling with her family, and work-life balance tips. Enjoy my conversation with Lorrie Wohlfeil!

Connect with Lorrie:
Lorrie Wohlfeil, COO and Consultant at Lending Solutions Consulting, Inc.
rexcuadvice.com
Lorrie: LinkedIn
Lending Solutions Consulting, Inc: LinkedIn | Instagram | Facebook | X

Show notes from this episode:
What an amazing interview with Lorrie! Check out all the exceptional work their team is doing over at Lending Solutions Consulting, Inc. here.
Want to hear more from Lorrie? Click here.
Shout-out: Baxter Credit Union
Shout-out: Rex Johnson
Movie mentioned: Patch Adams
Shout-out: Robin Williams
Training mentioned: Score Enhancement
Shout-out: Lorrie’s children
Place mentioned: Chicago
Place mentioned: Sacramento, CA
Author mentioned: Colleen Hoover

In this episode:
[01:15] – Lorrie shares her unique upbringing with her father, Rex Johnson.
[04:49] – Lorrie reflects on the great work her father achieved during his career including the start of Lending Solutions Consulting, Inc.
[06:57] – Lorrie emphasizes the importance of education and empowerment within the industry.
[09:19] – Lorrie believes in hands-on training to instill employee confidence.
[11:51] – We learn that Lorrie’s approach includes personalized member interviews and leveraging data trends for informed decisions.
[14:09] – Lorrie shares how credit unions can use data to stay on top of new trends.
[15:07] – As we look to the future, what is Lending Solutions Consulting, Inc. working on?
[16:48] – Lorrie shares admiration for her father.
[17:58] – Lorrie talks about taking her family on a tropical vacation.
[19:43] – Lorrie enjoys books written by Colleen Hoover.
[20:34] – Lorrie shares work-life balance tips.
[21:47] – Ensure employees have the tools to improve members’ quality of life.