The CUInsight Network podcast: Back office services – Aux (#36)

Thank you for tuning in to episode 36 of The CUInsight Network, with your host, Lauren Culp, Publisher & CEO of CUInsight.com. In The CUInsight Network, we take a deeper dive with the thought leaders who support the credit union community. We discuss issues and challenges facing credit unions and identify best practices to learn and grow together.

My guest today is Doug Burke, CEO at Aux. Aux is a CUSO that started as a shared branching network and has since expanded their services based on feedback from clients. Now, Aux offers a robust suite of credit union back-office services, such as accounting, compliance, and data analytics. Aux is committed to helping credit unions, specifically small- and medium-sized credit unions survive and thrive.

Doug started his career in the credit union industry over 30 years ago. In this episode, he explains how Aux takes the “people helping people” philosophy a step further as the ones helping credit unions so they are more equipped to help their members. Aux supports small and medium credit unions by taking on back-office tasks so their teams can focus on strategic growth.

Tune in to hear Doug speak about the growing team at Aux and how they maintain company culture in the midst of major shifts. He explains their team dynamics as a fully remote organization and how they stay connected. Doug emphasizes how their remote structure allows for increased talent pools and greater accessibility for their credit union clients. He shares his thoughts on how to keep team members motivated and emotionally healthy in a remote environment. During our conversation, you’ll also hear about trends for the future and how Aux plans to innovate to stay ahead of these challenges and meet the needs of credit unions and their members.

As we wrap up the episode, Doug shares his travel “must have” item, the nuclear shadow of Rocky Flats, and cycling with his son. Enjoy my conversation with Doug Burke!

Connect with Doug:
Doug Burke, CEO at Aux
dburke@auxteam.com
https://auxteam.com
LinkedIn | Twitter | Facebook

Show notes from this episode:
What an amazing interview with Doug! Check out all the exceptional work his team is doing over at Aux here.
Want to hear more from Doug Burke? Click here.
Shout-out: Mountain West Credit Union Association
Shout-out: Sony Noise Canceling Headphones
Shout-out: Doug’s father 
Shout-out: Doug’s son
Article mentioned: CUSOs: People helping the people who help the people
Book mentioned: Full Body Burden: Growing Up in the Nuclear Shadow of Rocky Flats by Kristen Iversen

In this episode:
[00:41] – Doug Burke says he wanted to be in any profession that was related to speed and acceleration when he was younger.
[02:37] – Doug discusses the back office services Aux helps credit unions manage.
[05:16] – A story about being the people helping the people who help the people.
[07:38] – Doug reviews the major shift Aux underwent in response to the pandemic.
[09:45] – How does Aux help credit unions have access to suitable talent for the back office team?
[11:44] – Doug believes in keeping an open dialogue with team members.
[14:07] – Remain focused so that distractions can’t take away from the honest service provided to members. 
[16:51] – Doug says he can’t imagine traveling without this particular tech item.
[19:11] – What book did Doug recently read that he can recommend?
[21:08] – Be passionate about what you do.