Tech Time: Automating workloads empowers credit unions to navigate the talent crisis successfully
Free up your IT resources to focus on strategic initiatives by leveraging automation technology.
COVID-19 has severely impacted staffing dynamics across all industries. As pandemic uncertainty wanes and the new normal becomes the newer normal, financial institutions continue to bear the brunt of resources stretched thin and workloads exceeding pre-2020 heights.
Nowhere is this burden more acute than in recruiting and retaining highly valued tech talent—an area where credit unions and other financial institutions have long struggled to meet IT staffing and resource needs. The Great Resignation has only worsened the deficits: 4.5 million workers left their jobs in November 2021 alone, many of whom were overburdened IT professionals leaving to pursue a post-pandemic fresh start. The combination of these factors has led to significant talent gaps in many credit unions’ IT teams, increasing workloads for the remaining staff to handle.
While CompTIA’s 2021 workforce trends survey revealed that 40% of companies were able to onboard IT support during the pandemic, this still does not mitigate the fact that manual IT workloads are incredibly time-consuming. In addition, these manual tasks pull staff away from strategic digital initiatives that can improve service levels to members and help propel the business forward.
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