Sorry, wrong number!
Is your credit union utilizing the Reassigned Number Database (RND)?
This guy seems annoyed.
As we all know, the Telephone Consumer Protection Act contains a myriad of requirements limiting unsolicited telephone calls. And no matter how happy we are as consumers that the number of calls by “Special Agents” offering to take our Social Security Number off the dark web for only $500 has declined, the TCPA does contain traps for the unwary credit union.
Fortunately, recent innovation has made it easier for credit unions to avoid inadvertent TCPA violations. Since November 1, 2021, the Reassigned Numbers Database (RND) has been active.
Credit unions should incorporate the use of this data base into their calling systems, to reduce exposure to violations of the TCPA prohibition on calling a cell phone number that no longer belongs to your member.
While general compensatory and punitive damages are not characteristic of TCPA violations, there is a statutory penalty of up to $500 per violation—that is, per call— for non-willful violations. Over the past two years many large companies have been hit with penalties in the $400 to $500 per call range—yielding hundreds of millions of dollars in penalties in total.
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