Truliant Federal Credit Union expands partnership with Velera with addition of credit card processing
ST. PETERSBURG, FL (May 30, 2024) — Velera – formerly PSCU/Co-op Solutions, the nation’s premier payments credit union service organization (CUSO) and an integrated financial technology solutions provider – is pleased to announce its expanded partnership with Truliant Federal Credit Union (Truliant) to provide comprehensive credit card processing services, alongside continued contact center support.
Headquartered in Winston-Salem, N.C., Truliant was established in 1952 to serve employees of Western Electric across the Piedmont Triad region of North Carolina. Today, the credit union holds more than $5.2 billion in assets, serving over 332,000 members with more than 30 locations across the Carolinas and Virginia.
With its mission of improving lives by putting members first, providing great service and straightforward financial solutions, Truliant undertook a thorough, comprehensive review and evaluation process to identify a credit card processing partner that excelled in five focus areas: member experience, system integration, employee experience, fraud and portfolio/relationship management. The credit union felt an expansion with Velera was the ideal fit.
“Truliant was looking for a partner to support our focus on meeting the evolving payment needs of our members, with a goal of reducing friction and increasing functionality,” said Truliant Chief Digital Officer Jeff Hibbard. “Through this partnership with Velera and the CUSO’s strong integration with our digital banking provider, we will have the ability to expand our payment and digital offerings and meet more member needs with enhanced features ranging from improved integration in digital banking to enriched payment options and card on/off functionality, among others.”
Velera will begin providing credit card services to Truliant members in early 2025.
“We are extremely pleased Truliant chose to expand its partnership with Velera as a result of our shared focus on cutting-edge technology and appreciation for the importance of credit union-specific products in the payments space,” said Brian Scott, EVP, chief growth officer for Velera. “We look forward to working alongside the Truliant team in this elevated capacity to enhance their credit card offerings and provide the types of services and support Truliant members have come to know and expect from their trusted credit union partner.”
About Velera
Velera, formerly PSCU/Co-op Solutions, is the nation’s premier payments credit union service organization (CUSO) and an integrated financial technology solutions provider. With over four decades of industry experience and a commitment to service excellence and innovation, the company serves more than 4,000 financial institutions throughout North America, operating with velocity to help its clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Velera leverages its expertise and resources on behalf of credit unions and their members, offering an end-to-end product portfolio that includes payment processing, fraud and risk management, data and analytics, digital banking, instant payments, strategic consulting, collections, ATM and POS networks, shared branching and 24/7/365 member support via its contact centers. For more information, visit pscu.com and coop.org.
