Synergent is pleased to announce that effective September 8, Webster First Federal Credit Union (FCU) completed its migration to Synergent to host the Symitar® Episys® core processing platform. Webster First FCU, headquartered in Worcester, MA, signed a new ten-year agreement with Synergent earlier this year to expand their existing relationship.
“We could not be happier to have Webster First Federal Credit Union expand their partnership with the Synergent team,” shared Ben Jordan, Senior Vice President of Information Technology for Synergent. “With 18 branches and over 78,000 members, we are honored to serve their members and staff in this new capacity. This continues the growth of the Synergent family and provides a new and valued voice in our future endeavors.”
Webster First FCU already had partnered with Synergent for marketing and professional services and had been a Symitar customer since 2008.
Over many months, Synergent and Webster First FCU worked closely together to understand current processes, identify challenges, ensure data hygiene, and as a result, were able to implement over 15 enhancements before migration to ensure the smoothest live day experience.
“The migration went very smoothly due to all of the hard work the Synergent and Webster First teams put in over the course of many months of preparation,” reflected Pam Lovering, Project Manager for Synergent. “The staff at Webster First was excellent to work with. They are very responsive, and ready to jump in and help figure out the best solutions for their credit union as part of the migration.”
Being a large credit union, Webster First FCU’s decision to partner with Synergent provides them access to an incomparable portfolio of products, services, and resources. Synergent and Symitar have a long history of working together to best serve credit unions and their members.