SWBC® announced today that it has acquired AnyHour Solutions – a leading provider of comprehensive call/contact center-outsourcing services for financial institutions. This acquisition allows SWBC to continue to expand its contact center services in the credit union, banking, and mortgage markets.
“The addition of AnyHour fits with our strategic plan of introducing new and enhanced contact center capabilities,” said Janet Loriot, EVP of SWBC’s Financial Institution Group. “We are confident that this investment will allow us to provide new services to our financial services market that in turn continue to support their growth strategies.”
With the AnyHour acquisition, SWBC will now provide customer service-overflow call volume transferred from a financial institution, loan-by-phone (LBP) support, and fraud prevention. Acquiring the company helps SWBC enter the servicing market, which in turn, helps the company’s current client base. In addition, while SWBC believes our technology is second-to-none, AnyHour’s integration with multiple core systems allows us to thrive in a competitive landscape.
All of AnyHour’s employees (both full- and part-time) will transition to SWBC. This includes AnyHour Solutions’ President Andy Hardin, who will become SVP of Operations.
“We knew this would be a great fit,” said Hardin. “SWBC and AnyHour share many of the same values – especially when it comes to our clients – service, for example. SWBC is highly respected in the financial services industry, and we are excited to join the team.”
Established in 1994, AnyHour is headquartered in Rockford, Illinois.