SRM welcomes Credit Union innovator and executive Mary McDuffie to its international advisory board
MEMPHIS, TN (October 24, 2024) — SRM (Strategic Resource Management), a trusted advisory firm serving financial institutions globally, announced that former Navy Federal Credit Union President and CEO Mary McDuffie is the newest member of its diverse and growing International Advisory Board. With a distinguished career spanning over two decades at Navy Federal Credit Union, McDuffie fostered a member-centric, highly-digital culture at the top U.S. credit union (by asset size).
During her time at Navy Federal, McDuffie served as President and CEO after previously holding the role of Chief Operating Officer. She also held various senior leadership roles within the organization, including senior leadership roles in marketing, lending, and digital and voice channels.
“Mary McDuffie is a superstar in her industry, excelling across operations, member experience, and communications,” noted Brad Downs, SRM’s Chief Executive Officer. “Mary’s perspective on the continuing transformation of the financial services industry is exactly what our advisory board needs right now. We’re so excited for her to join us and be a catalyst for SRM’s growth and expansion.”
McDuffie was pivotal in shaping innovative programs at Navy Federal, including establishing a world-class cloud data infrastructure and launching the credit union’s first mobile banking app. As CEO, she shaped a new strategic approach for the credit union.
“It’s an honor to be part of SRM’s International Advisory Board and to have the opportunity to work with an organization committed to guiding clients into the future,” said McDuffie. “I look forward to sharing my expertise in ways that help SRM reach its long-term vision and objectives.”
SRM’s International Advisory Board comprises industry leaders from around the globe. The thirteen board members provide strategic guidance and perspective across SRM’s operating model and services. Members also help SRM foster strategic global partnerships and alliances.
About SRM
SRM is an independent advisory firm focused on payments innovation, technology mapping, and business advisory for clients ranging from community financial institutions to global financial services leaders. SRM has partnered on strategic initiatives with 1,000+ clients and returned more than $10 billion in value in the process. More than just consultants, SRM delivers a full-circle experience with the addition of unmatched technology implementation experts and project management services. SRM provides trusted, data-driven, unbiased advice and continues to expand services based on client feedback and critical needs. Visit srmcorp.com for more information and follow us on LinkedIn and X (formerly Twitter) for timely and relevant industry insights.
