Comply with CFPB, Save Money, and Improve Service.
PORTSMOUTH, NH (September 6, 2013) -- SilverCloud, Inc. celebrates the launch of their highly sought after solution to address CFPB and Consumer Complaint Management. The solution was created to assist banks, Credit Unions and financial lenders with a solution to both reduce and manage consumer complaints. Now lenders can deliver accurate, consistent and instant answers plus manage, track and report incoming complaints through a self-service approach. SilverCloud’s TempestTM empowers lenders to take a proactive course of action towards CFPB compliance.
“How an entity handles complaints is a key element in evaluating its compliance,” Consumer Finance Protection Bureau, Supervision and Examination Manual.
“SilverCloud has been helping our FI’s improve service and track inquires for years” says Scott Cornell, CEO at SilverCloud. “We now have the opportunity to help the financial service industry comply with the emerging CFPB requirements and initiatives. The CFPB wants FI's to track and analyze issues – and to then be proactive. SilverCloud Tempest is exactly that.”
This dynamic complaint tracking solution is an enhancement of SilverCloud’s proven BreezeTM platform. TempestTM will both reduce complaints coming into the institution by delivering consistent, accurate information on every channel 24/7, and manage the complaints they do receive. It also aids in self-policing for potential violations, and allows the institution to see trends and proactively remediate issues. Institutions powered by TempestTM will also experience lower support costs and offer dramatically enhanced self-service to their consumers wherever they do business. TempestTM features include:
Natural Language Knowledgebase
(Delivering INSTANT accurate information to questions)
Quickly capture and manage issues
(website/mobile/social media/call center/traditional branch/3rd party venders)
Queue & Categorize Complaints
Auto Escalation
Archiving of consumer interactions and resolutions
Powerful Reports and Analytics
To learn more about the TempestTM Complaint Reduction & Management Solution SilverCloud will be hosting FREE educational conversations beginning today, Sept. 5th that explore how the CFPB regulations will play a role at your organization. Those who attend will be eligible for an early adopter discount for the solution. To find out more please visit www.silvercloudinc.com/webinars.php or email info@silvercloudinc.com .
About SilverCloud, Inc.
SilverCloud, Inc. is a SaaS company located in Portsmouth, NH and specializes in profitable self-service solutions for the financial industry. SilverCloud’s clients of hundreds of banks and credit unions across the US are more competitive, and boast greater operational efficiency– all through a simple monthly subscription. Find out more by visiting www.silvercloudinc.com.