PSECU welcomes Erin Hennessy as Chief Member Experience Officer
HARRISBURG, PA (November 7, 2024) — PSECU, Pennsylvania’s award-winning digital-first credit union, proudly welcomes Erin Hennessy as its new Chief Member Experience Officer. Hennessy joins the Credit Union with over two decades of experience in the financial services sector. In this role, she will harness her extensive background to drive PSECU’s ongoing commitment to enhance the experience and services provided to its over 590,000 members.
Most recently, Hennessy served as Senior Vice President of Marketing at Rocket Companies, overseeing marketing, digital technology, omnichannel customer experience, data analytics, and branding. She has a proven track record of guiding financial institutions—from start-ups to the nation’s largest mortgage originator—through impactful sales, service, communications, and corporate strategy growth.
“I’m thrilled to join PSECU, an institution with a long-standing commitment to empowering hardworking individuals to achieve more,” Hennessy shared. “PSECU has built a strong reputation for being forward-thinking and embracing technology to enhance the member experience. I look forward to bringing my transformative vision to elevate our members’ experiences even further and continue building on PSECU’s legacy of innovation and service.”
George Rudolph, President & CEO of PSECU, remarked, “We’re delighted to welcome Erin to our leadership team. Her extensive expertise in customer experience and passion for technology-driven solutions will be crucial in our mission to provide exceptional value to our members. Erin’s appointment reflects PSECU’s commitment to continuously advancing the member experience and ensures we remain at the forefront of digital-first financial services.”
Hennessy holds a Bachelor of Science in Journalism and Mass Communications from Drake University and has also earned executive certifications in Artificial Intelligence from Cornell University, Digital AI and Analytics from Northwestern University, and FinTech from Harvard University.
Beyond her professional expertise, Hennessy is an advocate for community service. She volunteers at inner-city food programs and mentors underprivileged youth in technology and data programming. She also enjoys spending her free time with her husband and two rescue dogs.
About PSECU
Opened in 1934, PSECU was founded by 22 ordinary people who pooled $90 and made an extraordinary commitment to each other: To create a financial institution where collective resources benefit all members. Today, PSECU continues that legacy as Pennsylvania’s digital-first credit union, with $8.5 billion in assets, an economic impact of over $700 million, more than 590,000 members, and a convenient anytime, anywhere banking model. For more information about PSECU, visitpsecu.com. PSECU has been recognized as a Best-In-State Credit Union by Forbes, a Best Credit Union by GOBankingRates, a Best Bank by Money.com, and one of America’s Best Banks by Newsweek. View its Year In Review to learn how PSECU contributes to the greater good.
