Celebrating its 85th year in business in 2020, Point Breeze Credit Union is officially opening the redesigned lobby at its Hunt Valley office, which has been undergoing extensive renovations for the past several months.
The remodeled lobby represents the first phase of an extensive renovation and expansion taking place at Point Breeze’s Hunt Valley headquarters. Due to the credit union’s rapid growth, it is also doubling the size of its current Hunt Valley facility, adding a new two-story, 20,000-square-foot addition to its existing 20,000-square-foot building at 11104 McCormick Road.
Point Breeze’s renovated lobby area features member service workstations outfitted with the latest in banking technology. The workstations will enable Point Breeze members to have quicker, easier access to accounts and other financial services, while still receiving the personalized service they have come to expect from Point Breeze.
The lobby also employs a new “dialogue banking” service model, which Point Breeze first introduced with the opening of its two new locations in Westminster and Owings Mills in 2017. Upon entering the Hunt Valley lobby, Point Breeze members are personally greeted by a Member Service Specialist who is able to handle most of the member’s needs without delay or referral to other staff members.
“Our new, tech-savvy lobby and our headquarters building expansion when completed next year will enable Point Breeze Credit Union to better meet the financial needs of our growing membership and to continue providing easy, reliable banking services to our members in a more efficient way,” says Point Breeze President and CEO Bernard McLaughlin.
McLaughlin notes that the entire project was spurred by the record growth Point Breeze currently is experiencing, both in terms of new members and its consumer and business loan activity. The credit union is also seeing a strong increase in business lending as more small businesses are taking advantage of investment real estate and Point Breeze’s zero origination fees and pre-payment penalties.
Once completed in late-2020, the combined 40,000 square foot Point Breeze Headquarters building will consolidate all of Point Breeze’s administrative functions under one roof to better meet the needs of its rapidly growing membership.
