HARRISONBURG, VA (March 10, 2025) |
Park View Federal Credit Union is honored to receive the prestigious 2025 Best of the Best award from MemberXP, a leading customer experience program offered through CUSG. This recognition highlights credit unions that consistently deliver exceptional service and member experiences.
“Our members are at the heart of everything we do, and this award reaffirms our commitment to providing outstanding service,” said Pam Martin, VP of Member Services. “Earning top honors for Best Transaction Experience and Best Mortgage Experience is a testament to the dedication of our team and the trust our members place in us every day.”
The 2025 MemberXP 'Best of the Best' Awards are based on insights from over 2.6 million data points, reflecting feedback from approximately 8.6 million credit union members. Using key performance metrics like Net Promoter Score (NPS) and Member Effort Score (MES), MemberXP identifies the top 25% of performers in various experience categories. Park View earned top recognition for both transaction and mortgage experiences.
“We are honored to be recognized as the top credit union for mortgage experience,” said Kevin Nafziger, VP of Lending. “This award reflects our team’s dedication to guiding members through one of the biggest financial decisions of their lives with expertise, care, and local service they can trust.”
Presented annually by CUSG, the award recognizes credit unions that excel in delivering exceptional service and fostering meaningful member relationships.
For more information about Park View and our commitment to outstanding member service, visit pvfcu.org or contact us at 540.434.6444.
