Metairie, LA (March 26, 2024) |
OnPath Federal Credit Union proudly emerges as a recipient of the 2024 Best of the Best award, a prestigious accolade presented by MemberXP, a leading CX program offered through CU Solutions Group. This distinguished award is an annual acknowledgment bestowed upon credit unions that consistently excel in delivering exceptional service.
In 2023, over 300,000 MemberXP surveys were strategically deployed nationwide among nearly 8 million credit union members, spanning all 50 U.S. states, and extending into Canada. Custom questions were triggered by relevant member engagements and designed to capture insights spanning a diverse range of financial interactions, from account openings to loan applications.
The annual competition focuses on two universal CX metrics – Net Promoter Score (NPS)® and Member Effort Score (MES), meticulously identifying and verifying the top 25% of performers in each financial experience category, leading to the presentation of the Best of the Best awards. OnPath FCU stands among this elite group, exemplifying excellence in member satisfaction and service delivery.
“We are deeply grateful to our esteemed members for honoring us with this prestigious award,” said Jared Freeman, President and CEO of OnPath Federal Credit Union. Freeman goes on to say, “It’s their recognition that serves as a testament to our team's commitment and dedication in meeting our member's needs and always advocating for their financial wellness. This accolade inspires us to continue striving for excellence, stay focused to always put our members first, and support the communities we serve.”
"Fostering member loyalty amidst growing competition from financial institutions and Fintechs is a formidable challenge,” affirmed David Dean, COO for CU Solutions Group and leader of the MemberXP business unit. “However, credit unions that successfully engage members and harness their valuable insights not only distinguish themselves but also wield the power to catalyze positive change within the organization. The recipients of this award attentively listened to the needs and desires of their members and took decisive actions based on that feedback, leading to remarkable results. Congratulations to this year's member experience leaders."
