NCUA releases Ombudsman Annual Report
ALEXANDRIA, VA (September 4, 2024) — The National Credit Union Administration released today its inaugural Office of the Ombudsman 2023 Annual Report. The report highlights information and statistical data on the Ombudsman’s core programs, stakeholder feedback from the Post Examination Survey, and lessons learned.
In addition to defining the Ombudsman Office’s standards of practice and the conditions under which someone should contact the Ombudsman Office, the report provides information on the:
- Dispute Resolution Program
- Case Management and Data Analysis Program
- Stakeholder Engagement and Outreach Program
In 2023, the Ombudsman Office fielded 79 information requests, resolved 449 inquiries, and conducted four independent reviews. Lessons learned include the need for proactive and collaborative engagement and leveraging survey analytics.
The NCUA Board created an independent Ombudsman Office in 2023; the Office of the Ombudsman 2023 Annual Report is a deliverable from the 2023-2024 budget.
About National Credit Union Administration (NCUA)
The NCUA is the independent federal agency created by the U.S. Congress to regulate, charter and supervise federal credit unions. With the backing of the full faith and credit of the United States, the NCUA operates and manages the National Credit Union Share Insurance Fund, insuring the deposits of more than 135 million account holders in all federal credit unions and the overwhelming majority of state-chartered credit unions. The NCUA also protects consumers and educates the public on consumer protection and financial literacy issues.
