PLANO, TX (April 15, 2025) |
Mid-Atlantic Federal Credit Union (Mid-Atlantic FCU), a leading financial institution serving Montgomery County, Maryland, has partnered with Illuma, the leader in voice authentication solutions, to implement IllumaSHIELD™, an advanced voice biometrics solution designed to improve security, reduce fraud, and enhance the overall member experience.
As fraud threats continue to rise across the financial industry, Mid-Atlantic FCU has taken a proactive step to safeguard its members by deploying IllumaSHIELD™ in its contact center. This multi-award winning voice authentication solution enables seamless and secure account holder verification, replacing traditional knowledge-based authentication methods that are increasingly vulnerable to social engineering and data breaches.
“Security is a top priority for us,” said Sergio Gagliardi, SVP and Chief Operating Officer at Mid-Atlantic FCU. “By integrating IllumaSHIELD™, we’re not only protecting our members from fraud but also improving their overall experience with faster, frictionless authentication.”
IllumaSHIELD™ uses passive voice biometrics to authenticate account holders in real time during natural conversation. This allows Mid-Atlantic FCU to eliminate the need for security questions and personal identifiers, which are often targeted by fraudsters. Members are verified by the sound of their voice—an approach that is both highly secure and user-friendly.
IllumaSHIELD™ was enabled and successfully tested in Mid-Atlantic FCU’s live contact center in just 1.5 days, showcasing the solution’s ease of implementation and quick deployment.
Key benefits of the IllumaSHIELD™ integration include:
- Reducing fraud risk by using proprietary AudioPrint™ technology that is nearly impossible to replicate.
- Improving efficiency with faster member verification—typically over 87% reduction in verification time.
- Enhancing member satisfaction by removing intrusive security questions and minimizing wait times.
“We’re thrilled to partner with Mid-Atlantic FCU on their journey to modernize member authentication,” said Milind Borkar, Founder & CEO of Illuma. “Our mission is to provide secure and seamless voice authentication solutions that empower financial institutions to stay ahead of fraud while enhancing service quality.”
This partnership reflects Mid-Atlantic FCU’s commitment to innovation and member protection, reinforcing its reputation as a forward-thinking credit union dedicated to delivering safe and exceptional service.