Members Development Company (MDC) powers collaboration for the credit union industry by leveraging the combined strengths of its credit union owners and embarks upon a greater future for the industry by leveraging the strengths of its team. MDC is pleased to announce it has welcomed two new team members, Alex Johnson and Ryan Serrano, who will work to further MDC’s work by increasing enterprise capabilities and execution while continuously enhancing business relationships across the network.
MDC’s new business consultant Alex Johnson will work in the strategic execution office mapping project strategies to support business objectives and link those objectives to outcomes that positively impact credit union owners and their members. Johnson brings with her a decade of experience in the financial services industry with a background in marketing, community relations, and member experience. She holds a Bachelor of Business Administration from Boise State University.
As MDC’s new business relationship strategist, Ryan Serrano will spend his time formulating, implementing, enabling, and executing initiatives to strengthen relationships with MDC owners and partners. His extensive professional experience includes time in IT, analysis, project management, and project implementation. Serrano holds a Bachelor of Science in Sports Management from Sacred Heart University, a Master of Business Administration from the University of Phoenix – Arizona, and a Bachelor of Science in Software Engineering also from the University of Phoenix.
“By bringing Alex and Ryan on board, we’re doubling down on our commitment to being a real driving force for change in the credit union industry,” said MDC CEO Jeff Kline. “With their top-notch expertise in project management ecosystems, business relationship strategy, and member experience, both Alex and Ryan complement our growing team and enable us to meet both the everyday and emerging needs of our credit union and CUSO owners.”