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Guadalupe Credit Union responds to New Mexico Supreme Court decision on collections case with policy changes and renewed commitment to members

SANTA FE, NM (October 30, 2024) — Guadalupe Credit Union (GCU) acknowledges the recent ruling by the New Mexico Supreme Court in Salas v. Guadalupe Credit Union regarding debt collection practices prior to 2019. GCU respects the Court’s decision and would like to reassure its members that the credit union proactively implemented policy and procedural changes upon first notification of this case.

Since 2019, Guadalupe Credit Union has taken significant steps to align its procedures with legal requirements, including ensuring attorney representation in all court proceedings and conducting comprehensive staff training to reinforce fair and ethical service.

Linda Medina, Chair of GCU’s Board of Directors, shares, “As a credit union rooted in our New Mexico community, we are dedicated to serving our members with transparency and care. Our Board fully supports GCU’s ongoing commitment to integrity and trust as we continue to improve our processes in service to our members.”

Tanya Romero Sturgeon, GCU’s President/CEO, adds, “Our members deserve a financial partner they can trust. We acted swiftly in 2019 to strengthen our policies and provide our staff with the training needed to ensure our members are treated fairly and ethically. Our commitment to transparency and member well-being guides us, and we will continue to uphold those values in every aspect of our operations.”

Guadalupe Credit Union remains committed to transparent operations and fair practices that prioritize member well-being. This commitment is central to GCU’s mission, and the Credit Union will continue to take every measure necessary to support the financial health of its members.

Questions from the media may be directed to Tanya Romero Sturgeon, President/CEO, or Nelson Medina, VP of Marketing & Business Development, who are authorized to speak on behalf of GCU.

About Guadalupe Credit Union

Member-owned and not-for-profit Guadalupe Credit Union is a certified Community Development Financial Institution (CDFI) that has served Northern New Mexico since 1948. Anyone who lives or works in Santa Fe, San Miguel, Río Arriba, Mora, Torrance, Colfax or Taos counties is invited to join. GCU is an equal opportunity lender and is federally insured by the National Credit Union Administration.