Essential Federal Credit Union (Essential), a federally chartered credit union with a community field of membership, based in Louisiana, has chosen to partner with Elan Financial Services to provide its members with an industry-leading suite of credit card products and services.
Through the partnership, Essential can offer its members a full suite of competitive credit cards with valuable rewards, multiple account opening options and onboarding and security features that make it easy to apply for and safely use the card anywhere. In addition, Elan provides exemplary card member service, scoring an average 95% card member satisfaction rating on customer service surveys in the past five years.
“Helping Essential create feature-rich and digitally-centric programs for their card members is a textbook example of our approach to building successful partnerships,” said John Owens, senior vice president and general manager of Elan credit cards. “Leveraging our product development expertise, enhanced rewards and payment technology with Essential’s engaging and collaborative team has set a solid foundation for our future endeavors together.”
The multi-year agreement also allows Essential to leverage Elan’s suite of turn-key marketing initiatives, including direct mail and targeted digital acquisition campaigns, driving new account growth and engagement from card members.
“Working with Elan supports Essential’s mission of placing its members first,” said Richard Williams, president and chief executive officer of Essential. “At Essential, our goal is to ensure that our members have access to the best financial products and services available. We’re excited to partner with Elan on a broad range of credit card options to meet our members’ needs throughout their lives.”