CUNA to host top service event at Ritz-Carlton Denver
WASHINGTON, DC (February 2, 2017) — CUNA World-Class Service Leadership School will be held May 8-10, 2017, at The Ritz-Carlton, Denver. This unique event allows credit union professionals to study the service model of The Ritz-Carlton, one of the world’s premier luxury hotel brands, and gain a framework for transforming their own service culture.
During the school’s sessions, attendees receive service insights that explore The Ritz-Carlton’s approach to service from employees and representatives from The Ritz-Carlton Leadership Center, a group that empowers organizations to improve their service environments. “As a manager that has been serving members and leading staff for over 15 years, this program brought wonderful new insight and a breath of fresh air. It reminds us that you never stop learning, “ said Carrie Strauser, Branch Manager, Honda FCU.
“Credit unions don’t just have to look to other credit unions for inspiration on member service,” said said Kristin Ryan, Director of Learning Events, Credit Union National Association. “The Ritz-Carlton offers a sterling example of going above and beyond customer expectations to create a complete, memorable experience. By adopting their model, credit unions can dramatically increase the efficacy of and satisfaction with their service.”
Rick Olson, renowned credit union speaker and author of “Unleash Your Greatness,” will also lead a range of sessions on overarching service issues including coaching, accountability and the process of designing a service program.
Every attendee of CUNA World-Class Service Leadership School will receive a copy of “The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience,” by Joseph A. Michelli, which offers a deeper dive into the philosophy and organizational style of the Ritz-Carlton service model.
To learn more and register for CUNA World-Class Service Leadership School, please visit training.cuna.org/wcs.
About CUNA
Credit Union National Association (CUNA) is the only national association that advocates on behalf of all of America’s credit unions, which are owned by 135 million consumer members. CUNA, along with its network of affiliated state credit union leagues, delivers unwavering advocacy, continuous professional growth and operational confidence to protect the best interests of all credit unions. For more information about CUNA, visit cuna.org. To find your nearest credit union, visit YourMoneyFurther.com.
