GRAND RAPIDS, MI (September 4, 2013) -- CU*Answers Network Services, a West Michigan-based technology solutions provider, today announced it has installed significantly upgraded servers to support CU*Answers’ flagship online banking product, It’s Me 247. The new servers expand processing capabilities and performance while enhancing high availability redundancy.
The upgrades were performed over the last several months and included installation of upgraded hardware at the company’s high-availability site to handle increasing loads, in addition to upgrades of the production networks. Coupled with other system upgrades, observed transaction response times were improved by better than 50%.
The upgrades were performed as part of CU*Answers’ long-term Strategic Technology plan and Capacity Innovation program which seek to forecast and anticipate demand changes for online applications and variations in member behavior and usage patterns. “We were seeing an increase in member utilization and our forecasts were showing a continued upward trend, powered largely by mobility. We want to stay ahead of that curve and build capacity before it becomes an issue,” says David Wordhouse, VP Network Technologies.
About CU*Answers, Inc.
CU*Answers offers expertise in implementing technical solutions to operational needs, and is a leader in helping credit unions form strategic alliances and partnerships. CU*Answers provides a wide variety of services for credit unions including its flagship CU*BASE® processing system (online and in-house) and Internet development services featuring It’s Me 247 online and mobile banking. Additional services include web development, network design and security, and image check processing. Founded 40+ years ago, CU*Answers is a 100% credit union-owned CUSO providing services to credit unions representing nearly 1.5 million members and $12.6 billion in credit union assets. For more information, visit www.cuanswers.com.