Toronto, ON (April 29, 2025) |
Crawford Technologies, a provider of innovative document solutions that streamline, improve and manage customer communications, announced the availability of AccessibilityNow® Gateway Enterprise, a solution designed to meet an enterprise’s large-scale accessibility requirements. It is the only cloud-first, real-time, omnichannel digital document conversion and delivery solution for transforming and delivering accessible customer communications. The solution enables corporations and government entities to convert transactional documents, such as account statements, bills and invoices into accessible customer-friendly and mobile-ready formats in milliseconds.
Today, there are trillions of documents stored in corporate and government repositories all over the world, but less than 1% of them can be read by people who are blind or have low vision. As a result, these documents are not in compliance with current legislation, such as the Americans With Disabilities Act (ADA), Section 508 of the Rehabilitation Act, European Accessibility Act (EAA), Accessibility for Ontarians with Disabilities Act (AODA) and other regulations globally. This is a concern for the organizations that host these large repositories and need to be compliant with the laws.
AccessibilityNow Gateway Enterprise was developed to tackle the challenges of making these documents accessible and compliant without having to recreate them. This solution is scalable enough to handle the billions of customer communications delivered daily by industries like finance, insurance, telecommunications, utilities and healthcare. The solution provides unique advantages for enterprises, including enterprise-grade security, audit and logging, limitless scalability and automated failover for uninterrupted operations.
As the most powerful solution of its kind, it also offers flexible deployment options and adaptable benefits tailored to meet the specific needs of each organization. They include:
- Cloud – Leverage the scalability and cost-efficiency of cloud-based deployment to handle high volumes and concurrent user demands.
- On-premises – Maintain control over sensitive data with secure, on-site deployment.
- Hybrid – Combine cloud and on-premises deployments for optimal flexibility and operational efficiency.
- Software-as-a-Service (SaaS) – Take advantage of an all-in-one, subscription-based model for rapid implementation and reduced IT overhead.
AccessibilityNow Gateway Enterprise seamlessly integrates with existing business applications, document repositories and workflows. Its accessible PDF output meets compliance standards such as WCAG, PDF/UA and HHS. Its end-to-end encryption capabilities and granular access controls protect personally identifiable information (PII), personal health information (PHI), and provides regulatory adherence and data protection to minimize the risk of fines and legal action.
“By embedding accessibility into their customer communications strategy, enterprises and government agencies can not only reach a broader audience but also significantly reduce compliance risk,” said Ernie Crawford, president and CEO of Crawford Technologies. “As demand for real-time, accessible customer communications continues to grow, AccessibilityNow Gateway Enterprise provides the opportunity to fully support the goals of enhanced customer satisfaction, assured regulatory compliance and the drive for greater operational efficiency.”