Capitola, CA (May 21, 2024) |
Bay Federal announced the promotion of Holga Nugent to Assistant Vice President of the Member Service Center.
Ms. Nugent joined the Credit Union in November 2021 during a particularly unique post-pandemic era. Ms. Nugent immediately recognized the imperative for expansion and efficiencies at the Credit Union’s Member Service Center. She made remarkable contributions supporting staffing, developing improvements to wait times, and establishing a new level of member service. Her recent advancement into a leadership role has resulted in an energized sense of morale for her team and exceptional quality of service for members.
“My ongoing goals encompass fostering a culture of collaboration, driving operational efficiency through process optimization, and empowering our talented team with ongoing training and development initiatives,” Ms. Nugent said. “Together, we’ll continue to elevate the member experience to new levels of delight!”
Before joining Bay Federal, Ms. Nugent obtained nearly 10 years of professional experience in the credit union industry. Her higher education background includes a collegiate soccer career at Concordia University where she attained a Bachelor of Science degree in Exercise and Sports Science, before receiving her Master of Arts degree in Leadership and Organizational Studies from Azusa Pacific University. She continues to dedicate time to developing her process improvement expertise and has gained six sigma professional certifications.
When she’s not working, Ms. Nugent enjoys spending time with her family, including her adorable baby girl.