Plano, TX (April 24, 2025) |
Illuma, the leader in voice authentication technology for banks and credit unions, has announced a strategic partnership with Amplify Credit Union to implement IllumaSHIELD™, a cutting-edge voice authentication solution. This collaboration marks a significant step forward in enhancing security and streamlining member authentication in Amplify’s contact center.
Through this partnership, Amplify Credit Union will integrate IllumaSHIELD™, a seamless voice authentication system designed to replace traditional knowledge-based authentication methods into their contact center telephony environment. By leveraging advanced voice biometrics, IllumaSHIELD™ provides a frictionless and highly secure authentication experience, reducing member verification times and mitigating fraud risks.
“Security and member experience are top priorities for Amplify Credit Union,” said Stacy Armijo, Chief Experience Officer at Amplify Credit Union. “Partnering with Illuma allows us to enhance both by implementing state-of-the-art voice authentication technology, ensuring that our members can access their accounts securely and effortlessly.”
IllumaSHIELD™ is engineered to analyze unique voice characteristics, providing a secure and convenient alternative to PINs, passwords, and security questions. With real-time authentication, the solution not only improves security but also reduces call center handling times, ultimately enhancing operational efficiency for financial institutions.
“This partnership with Amplify Credit Union underscores our commitment to revolutionizing security in the financial sector,” said Milind Borkar, Founder & CEO of Illuma. “By deploying IllumaSHIELD™, Amplify is taking a proactive approach to fraud prevention while delivering a superior member experience.”
As financial institutions continue to face increasing security threats, innovative solutions like IllumaSHIELD™ are crucial in safeguarding account holder information and enhancing trust. The integration of voice authentication technology reaffirms Amplify Credit Union’s commitment to providing secure and efficient banking services to its members.