Payments: The need for speed
Faster transactions are on consumers’ radar like never before.
In payments, fast can be defined in a single word: immediate.
“Consumers experience real-time transfers across a variety of fintech tools. That expectation carries over to their relationship with traditional providers, including credit unions,” says Tom Church-Adams, SVP/lead, payments solution line, for CUES Supplier member CO-OP Financial Services, Rancho Cucamonga, California. “And nearly everything is immediate, thanks to digital channels, faster network speeds and innovation in supply chain models.”
Church-Adams reflects on other areas of immediacy in our lives.
“In many cities, groceries are at your door in a matter of hours. In all parts of the world, doctors and mental health practitioners diagnose ailments in real-time from an iPad. We buy cars and homes in online marketplaces. Paying rent, getting paid for a gig, sending cash to a friend—these are everyday tasks consumers expect to be simple, seamless and speedy.”
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