To successfully plan a payment strategy, credit unions must first understand industry trends and how they could influence or disrupt the financial industry. A value chain consisting of card networks, acquiring functions, and issuing financial [...]
Thanks to the 1999 movie Office Space TPS reports entered the often-hilarious and usually mind-numbing world of business jargon. TPS reports are now synonymous with, as one critic put it, "meaningless exercises imposed upon employees [...]
Developing your employees is among the most important responsibilities of your credit union’s leadership. Helping employees to grow, learn and evolve requires a continuum of communication. Providing productive feedback is essential to the mix. [...]
The Consumer Financial Protection Bureau (CFPB) on Friday announced it will establish a taskforce to examine the regulatory environment and recommend ways to improve federal consumer financial laws. The taskforce will work independently from the [...]
Walking into $13 million Express Credit Union, a community-based credit union located in South King County, Washington, you are immediately surrounded by representation of community: flyers sharing local events in multiple languages (such as Spanish [...]
In the 21st century, it may be very difficult for most to believe that a credit union CEO would discriminate against an executive simply because of his religion. Yet that is what allegedly happened to [...]
Credit union loan participations have increased by 61% between 2014 and 2017 as a percentage of their total outstanding loan portfolios. Listen in to understand the landscape of modern loan participations and how to evaluate [...]
There are only so many hours in the day and they often seem to fly by. From meetings to email correspondence to employee drop-ins, a leader's time can quickly be accounted for without making much [...]
I play in a tennis league where last season I went 4-1, and this season I’ve started out 2-0. I got a backhanded compliment once (no pun intended) that I was the “largest gazelle” [...]
Think about the last product or service you bought. What drove your decision? If a combination of price, speed, and simplicity was the key—with a heavy emphasis on the simple—you’re in good [...]
Exposing the Fraud Techniques Currently Favored by Cyber Criminals Cybercrime isn’t much different from traditional crime. More often than not, the motive is purely financial. That objective drives cyber criminals to continuously evolve their [...]
If you’re aware of the proper pronunciation of the name of the technology (Qi) behind those fancy wireless chargers, then the title of this article might have been good for a laugh (it’s [...]
Credit unions have a clear map to success in the marketplace and it involves one simple idea: work together. It’s not new. It’s even in the Rochdale Principles - the bedrock of the [...]
Chatbots are a buzz-worthy topic for all organizations, including credit unions. Members can interact with chatbots in the digital channels they use regularly, like messaging apps and smart speakers, to receive personalized service and support. [...]
As we enter the fall season and the 11th anniversary of the Lehman collapse, the overnight funding markets have come under stress. The common themes behind the dislocation are corporate taxes, mid-month treasury auctions, global [...]
