The number of branches operated by U.S. credit unions continues to decline, but surviving locations are evolving to encompass all aspects of retail delivery. There were 18,135 credit union branches operating in the [...]
It’s nice when you feel like you have a firm grip on your budget. But then there’s those unexpected bills that like to pop up. Here are three budget items you may be [...]
It is September and if you were to step into a few stores, you would think the holidays start tomorrow! Ornaments, decorations, cards, wrapping, and trees are all available already. This made me wonder about [...]
Answers to “frequently asked questions” (FAQs) can be a fantastic way to upgrade your credit union website design, reduce down the number of calls your support team gets, and provide a better overall experience that [...]
Getting members to save more is the holy grail for many credit unions. Nearly every financial institution has some sort of plan or program or course to tackle this problem…so why has it not [...]
The 2020 CUNA Credit Union Board of Directors Conference, formerly known as CUNA Volunteer Conference, will take place in January 19-22, 2020, in San José Del Cabo, Mexico. Attendees will get an economic update and [...]
The countdown to NAFCU's Congressional Caucus is on, and House Financial Services Committee (HFSC) Chairwoman Maxine Waters, D-Calif., Senate Banking Committee Ranking Member Sherrod Brown, D-Ohio, and Representative Ed Perlmutter, D-Colo., have been added to [...]
With social media setting a new standard for engagement and communication, credit unions are in a unique position to exceed member expectations and continue providing superior member service by utilizing social media tools, targeting specific [...]
Sherry Joseph, vice president of risk management and compliance for $3.8 billion asset SECU in Linthicum, Md., was named best-in-class winner (runner up) for CUNA’s 2019 Compliance Champion Award among credit unions with [...]
Potential Hurricane Dorian scams are at the forefront of a number of recent cybersecurity-related news items, which also include fraudsters taking advantage of new European authentication measures, leaks at the cosmetics firm Yves Rocher and [...]
According to the Federal Reserve, over 14 TRILLION financial transactions are conducted every single day. Making a deposit. Applying for a loan. Withdrawing money. Writing a check (wait, does anyone still do that?). Those are [...]
Ricky Nelson hosted a Garden Party and informed us "Ya can't please everyone, so ya gotta please yourself." John Lydgate, a 14th-century poet, is credited with "You can please some of the people all of [...]
The personalization engines of retail giants, including Amazon, have established a new standard for customer experience. As a result, consumers now have the same expectations outside of retail environments. They want their banking provider to [...]
Christian Community Credit Union ($663.2M, San Dimas, CA) was an industry trailblazer when it dedicated a position to the member experience four years ago. The role started out at the assistant vice president level [...]
According to the Financial Industry Regulatory Authority, 65% of Americans lack financial literacy. With this in mind, let’s look at a common financial phrase that you’ve heard if you’ve ever borrowed money [...]
