Confessions of a culture killer
If I had to stand in front of a jury today and be judged on how well I’ve lived my life and served others, I’m afraid of what the verdict may be. While [...]
News Archives
Don’t think your credit union can be funny? Think again!
We remember what makes us laugh or smile. We often recount (somewhat less funny) versions of laughter-inducing events to our family, friends, and coworkers. It’s no wonder, then, that Super Bowl advertisers trip over [...]
Completing BankSafe training saves consumers, FIs nearly $1M
AARP released a study this month on the impact of training financial professionals to prevent financial exploitation. AARP collaborated with CUNA to launch the BankSafe program in May, designed to empower financial institution employees with [...]
NAFCU to Congress: Lack of national data standard creates risk
NAFCU's Brad Thaler reiterated the association's call for a national data security standard to Congress Monday, arguing that not having one in place "creates risk, as bad actors often target those companies who do not [...]
Watch out for the moose!
It’s a fact that change comes easier to certain people compared to others. While some embrace change as a chance for a new beginning, others look at it as a departure from the norm, [...]
Grow your ‘curiosity muscle’
If your credit union is wildly successful, be very worried. That’s when complacency sets in, says Diana Kander, author of “The Curiosity Muscle." “Every dollar you make is a reason not to change,” says [...]
Former MCU board chair pleads not guilty as CU reports drastic membership & revenue loss
Sylvia Ash, a New York judge and former board chair of the $2.9 billion Municipal Credit Union, pleaded not guilty to three obstruction of justice charges in U.S. District Court in Manhattan Monday. [...]
Eye on payments 2019: Part II – Debit preferred, even online
It may surprise you to learn that a shift in preferred payment method occurred over the past year, where people of all ages are now reaching to pay with debit instead of credit – even for [...]
Hemp regulations bring banking issues to the forefront
On October 29th, the USDA issued interim final rules providing a framework for the legal protection and distribution of hemp in states that choose to legalize it. The long awaited regulations bring about a new [...]
8 avenues to avoid a fair lending exam
The Federal Financial Institutions Examination Council (FFIEC) in September released HMDA data for 5,683 U.S. financial institutions on 12.9 million home loan applications in 2018. The report includes 48 data points, including [...]
5 actions to take when tech cripples financial institution competitiveness
Who is really setting your financial institution’s strategic direction? You may think it’s top management and the board, and you may even think that the marketing function is exercising some influence through insights [...]
Social media ads vs content for credit union member acquisition
For several years now, most credit unions have used social media to bring in new members and engage existing ones. However, new changes to business accounts and advertising might affect their social media strategy going [...]
How to be at the center of a member’s financial universe
You’ve got competition everywhere. If you want to stay relevant, you’ve got to be able to provide something your competitors and fintechs aren’t providing. Here are three ways you can continue to [...]
Our global movement: 274 million strong and growing through engagement
The recently released World Council of Credit Unions’ 2018 Statistical Report illustrates the continued growth of credit unions and cooperatives, with 274 million members worldwide—an increase of 14 million from the year before. What [...]
Compliance is the baseline for credit union diversity-equity-inclusion programs
As credit unions increasingly embrace diversity, equity, and inclusion (DEI) initiatives and seek to better represent and serve their ever-changing communities, understanding the regulatory components that touch such initiatives is an important starting place. For [...]