Online search is part of our lives. A phantom limb, even. Want an answer? Search. Curious about the most random of random topics? Search. There’s a limitless amount of information (of varying value) in [...]
Stories are all the rage in business now...and there’s a reason why. People don’t buy from organizations they buy from people, and those purchases are driven from relationships. In the credit union [...]
When the Capitol Hill-focused publication POLITICO published an interview with CUNA Chief Advocacy Officer Ryan Donovan last month discussing a narrowly discussed section in the FY 2020 National Defense Authorization Act (NDAA) last month, offices [...]
September's job report fell below expectations with only 136,000 jobs added even as the unemployment rate dropped to 3.5 percent. NAFCU Chief Economist and Vice President of Research Curt Long described the report [...]
In her 2017 book, The Origin of Others, Toni Morrison asks, “Why should we want to know a stranger when it is easier to estrange another? Why should we want to close the distance when [...]
The American Bankers Association is asking the full U.S. Circuit Court of Appeals for the District of Columbia to overturn a panel’s decision that the NCUA had the power to expand its Field [...]
Inbound marketing—often called content marketing—is all the rage right now. And there’s a good reason for that: Content marketing works. Or at least, it usually does. But more often than most would [...]
One down, two more steps to go: That’s the situation with the federal SAFE Banking Act, which recently won approval by the U.S House of Representatives. The bill promises to open up cashless [...]
Happy Monday, compliance family! Let's make it a great week by starting off with a compliance blog about giving away money... more specifically, lender credits. Many credit unions offer lender credits to reduce the closing [...]
Microsoft has released nearly a thousand security patches for its Windows 7-based operating system since the software giant made that its standard platform in 2009. The system drives millions of ATMs around the world, but [...]
Credit unions are growing more aggressive with their marketing. A cross section of the industry studied by The Financial Brand found that many institutions upped their investment in the period between 2015 and 2018. As [...]
Thank you for tuning in to episode 41 of The CUInsight Experience podcast. Hosted by Randy Smith, co-founder of CUInsight.com. Today Randy is talking to Miriam De Dios Woodward, the President and CEO of [...]
As credit unions and community banks struggle to compete with the latest and greatest in digital banking (think Apple Card and SoFi…), time and again we continue to see valuable internal resources going toward in-person [...]
We all know that member enthusiasm is one of the most crucial areas of focus within a credit union. Satisfied members help build up community engagement and strengthen trust, which leads to higher member retention. [...]
Superior member service has been a constant for credit unions. Throughout my career, credit unions have scored better than the banking industry on satisfaction, friendliness and trust factors. Studies show that outstanding service is a [...]
