NAFCU's most recent Economic & CU Monitor report revealed that credit unions are more concerned about cyber risks in recent years and the issue receives heightened focus in October, which is recognized as National Cybersecurity [...]
Application loyalty is the new brand loyalty as consumers demand a flawless digital customer experience according to from a new study examining consumers’ reliance on applications and digital services. San Francisco based application performance management [...]
Hello readers! My name is Anthony Kirt Cooper, and I am proud to be a new Compliance Consultant on the PolicyWorks team. I began this next step in my career in early September after moving [...]
If your financial institution works with a third-party vendor for your collections efforts, you know how important it is to ensure your partners perform at an optimal level. To properly evaluate whether your outsourced partner [...]
Most credit unions use content for inbound marketing in some capacity. But from what we’ve seen, most credit unions don’t follow many (if any) best practices. So, we’ve put together a brief [...]
To succeed in the future, financial institutions must embrace a culture of innovation that reinforces the process of digital transformation. To accomplish this, a bank or credit union must have strong leadership, openness to experimentation [...]
I’ve noticed a trend lately. When I tell you about it, you’ll start to notice it, too. I’ve noticed lately that everyone is always looking down. Whether waiting for a streetlight to [...]
Data insights start, naturally, with data. Get the data wrong, and your insights will be wrong. Who wants to take business actions on insights based on bad data? The real problem is when you’re [...]
Welcome to episode 42 of The CUInsight Experience podcast. Hosted by Randy Smith, co-founder of CUInsight.com. Today Randy is talking with Monica Belz, President and CEO of Kauai Government Employees FCU. In essence, credit [...]
You’re all about getting to the next level—for both yourself and your credit union. Power your way with the best education and compliance assistance available. View NAFCU's entire 2020 conference lineup now so [...]
To successfully plan a payment strategy, credit unions must first understand industry trends and how they could influence or disrupt the financial industry. A value chain consisting of card networks, acquiring functions, and issuing financial [...]
Thanks to the 1999 movie Office Space TPS reports entered the often-hilarious and usually mind-numbing world of business jargon. TPS reports are now synonymous with, as one critic put it, "meaningless exercises imposed upon employees [...]
Developing your employees is among the most important responsibilities of your credit union’s leadership. Helping employees to grow, learn and evolve requires a continuum of communication. Providing productive feedback is essential to the mix. [...]
The Consumer Financial Protection Bureau (CFPB) on Friday announced it will establish a taskforce to examine the regulatory environment and recommend ways to improve federal consumer financial laws. The taskforce will work independently from the [...]
Walking into $13 million Express Credit Union, a community-based credit union located in South King County, Washington, you are immediately surrounded by representation of community: flyers sharing local events in multiple languages (such as Spanish [...]
