In search of the self-sufficient member
A self-sufficient member is a good thing. Do-it-yourself folks don’t need expensive help, are more likely to be satisfied, and are sticky — they are in it for the long run with their favorite financial [...]
News Archives
4 ways to spoil yourself on the cheap
If you’re trying to stick to a budget or you’re just a stickler for saving, you may not feel like you get the chance to treat yourself very often. But sometimes, you need [...]
The power of real-member storytelling
Credit unions, as not-for-profit cooperative financial services providers, stand out in the competitive landscape by helping members achieve their dreams. As credit union enthusiasts, we all know the value and impact credit unions make on [...]
The Roman Empire called. They want their notary stamp back.
At the 2019 CUNA Council Conference, I sat down for an interview with Mike Lawson of CU Broadcast. The goal was to help eliminate some the confusion around new terminology springing up as the digital [...]
How bathroom mats can solve your credit union challenges
That’s it. All these articles, conferences, whitepapers, and trainings, and the solution was just getting bath mats. How has no one told you this before?! The insight of a lifetime! If only it were [...]
Bill to enhance regulators’ cybersecurity passes HFSC
The House Financial Services Committee passed the Cybersecurity and Financial System Resilience Act (H.R. 4458) by voice vote Wednesday. CUNA supports the bill and expressed its support in a letter to committee leadership earlier [...]
Hemp production rule released
The U.S. Department of Agriculture (USDA) released an interim final rule this week that outlines provisions for legal hemp production. The NCUA in August released interim guidance allowing federally insured credit unions to provide [...]
Fend off card fraud
Fighting credit and debit card fraud is a shifting battle as would-be thieves regularly roll out novel schemes, but credit unions can look to new defenses from card issuers and processors built on sophisticated data [...]
Former CU members & top law enforcement officials face years in prison
Credit union members who were once among the top law enforcement officials in Honolulu face years in federal prison after admitting they defrauded credit unions and banks through elaborate schemes to secure loans that funded [...]
Micro-branches – A hot topic, but are they right for your organization?
As the total number of retail branches in the U.S. has declined in recent years and the role of the branch itself continues to evolve, financial institutions are taking a hard look at their [...]
One really simple way to make your website more ADA compliant
Dreaming of the days you’ll be an ADA wizard? Want to get started now? If you can fix the link text on your website, you’ll have a compliance win that affects nearly every [...]
ICYMI: NCUA’s recent HMDA observations
Greetings Compliance Friends! In case you missed it, NCUA addressed its Home Mortgage Disclosure Act (HMDA) review observations in the Federal Reserve’s recent 2019 Fair Lending Interagency Webinar. In the webinar, NCUA provided a [...]
Best customer experience in banking blends digital with human touch
People frequently beef that you can order almost anything in the world on Amazon, but you can’t have a conversation with a real human being at the ecommerce giant. The inability to easily talk [...]
College matters . . . maybe
If you have college-bound kids, or you’re a graduate yourself, no doubt you’ve noticed how expensive college can be. A 2016 article by Independentlisted seven of the most expensive college degrees in the [...]
4 strategies to build a culture that works
Culture is a buzz word, and a term that everyone seems to be talking about these days. But have you ever stopped to think, really think, what culture is, why it is important and why [...]