“Have it your way” is a fine approach to selling hamburgers, but not for providing auto loans. It’s true that you need to deliver members the fast, fair, and friendly service they expect and [...]
Isn’t it interesting that when November rolls around people are posting their 30 days of gratitude and yet, the other 11 months they aren’t? What is so different about that one month that [...]
CUNA and the World Council of Credit Unions are combining efforts to bring together top business and credit union leaders from around the world. Credit union leaders representing over 60 countries will converge in Los [...]
House leaders Monday introduced a stopgap spending bill that would extend current funding through Dec. 20. Funding for the government is set to expire at midnight Thursday; lawmakers in the House are expected to pass [...]
Countless studies have proven the correlation between light, well-being and performance. The coming of winter reminds us about the importance of light in the workplace. While winter might mean we don’t have to mow [...]
Plans by Google to get into the checking account business by initially partnering with one credit union and one bank has far less to do with getting further into the financial business and far more [...]
Ransomware attacks are in the news daily. This malicious software is becoming an increasing threat to financial services, as the number of managed service providers (MSPs) falling victim to ransomware attacks is mounting. Unfortunately, as [...]
Fifty years ago, a company such as Uber would have nurtured the formation of a new credit union as a driver “benefit.” Instead, the ride-share giant recently announced its own proprietary Uber Money banking services [...]
In Part 2 of this series, we talked about establishing an information security policy, business continuity plan, and incident response plan. Here, we’re going to talk about the third and final point on your [...]
Credit unions are filled with old people. That’s not a weird dig or hip slang that us younger generations use to insult things. Them’s just the facts. The average credit union account holder [...]
There are more analysts and pundits talking about the Google plan to offer “smart checking accounts” in partnership with financial institutions than there are facts about the deal. “The amount of attention this is getting [...]
Most folks have the dream of owning their own home. They want that piece of land that belongs to them. That’s totally fine. But while being a homeowner might sound good, it might not [...]
In 1917, in the inaugural issue of Forbes magazine, BC Forbes wrote that the purpose of business was not to make a profit but to make people happy. By focusing on making people as happy [...]
“I don’t know anyone who…” can be persuasive because we instinctively desire to fit-in but think about the messages associated with that statement. When I heard a talking head on TV begin his reasoning [...]
Stella owned a drink cart where she served customers at sporting events. Those were busy days as she stood for long hours in the sun, serving and transacting with people. She sold many types of [...]
