In 1967, a group of credit unions formed NAFCU to fulfill a need in the marketplace – the industry needed a strong, assertive voice in Washington to represent them at the federal level. And 52 years [...]
Most of the attention in marketing these days is on Big Data. Big Data is all about who gets a message, when, and how. Credit unions are full of Numbers People, and Numbers People love [...]
The holidays are upon us. Halloween has come and gone, some of us have snow on the ground, and most credit unions are up to their eyeballs in budget plans. Whether you are looking to [...]
Release 4.3 of Credit Union Financial Exchange (CUFX) is now available. CUFX is a free systems integration standard led by CUNA Technology Council and designed to help credit unions remove technical barriers when implementing [...]
The House Tuesday passed a short-term spending bill to extend federal government funding through Dec. 20. As current funding is set to expire at midnight tomorrow, Senate leaders said the chamber will vote on the [...]
Emotions are part of the human condition. We deal with them in every interaction, every single day. From work to home to social events, our emotions shift depending on many factors. In the workplace, when [...]
What should come as no surprise for those conducting business online consumers want it all, especially security with minimal friction in their digital transactions, or they will take their business elsewhere. A new report commissioned [...]
We had the opportunity to attend the 2019 Symitar® Educational Conference (SEC) & TechConnect on September 16-19th in San Diego, California. This was the first time the Foundation has been invited to attend this event [...]
The American Customer Satisfaction Index (ASCI) is reporting that banks topped credit unions in customer satisfaction. This is the first time in the history of the index where banks scored higher than credit unions. After [...]
In late 2017/early 2018, NAFCU began hearing from multiple credit unions that had received letters from a firm called Epicenter Law which alleged the credit union’s remote deposit capture (RDC) technology infringed on [...]
Avirtual army of sophisticated and interconnected cybercriminal organizations has spread across the globe with one goal in mind: to access the value of data. Ninety percent of the world’s data was created in the [...]
Interest in secondary capital is growing, and new strategies, larger loans, and NCUA decisions are changing the way credit unions deploy it. Since the 1990s, the federal government has allowed low-income credit unions (LICUs) to [...]
Welcome to episode 48 The CUInsight Experience with your host Randy Smith, co-founder of CUInsight.com. In this episode, Randy welcomes George Ombado, CEO of ACCOSCA, a Pan-African confederation of national associations of savings and [...]
As we near the holidays it is critical to review best practices for fighting fraud with credit union staff and members. There are four primary types of debit card fraud: Phishing Purchase return Card Present [...]
“Have it your way” is a fine approach to selling hamburgers, but not for providing auto loans. It’s true that you need to deliver members the fast, fair, and friendly service they expect and [...]
