What “ABOUT US?”
I was recently interviewed by CUInsight Co-Founder Randy Smith for The CUInsight Experience podcast series. It was truly an honor. Next year I will celebrate FORTY years in the credit union movement and naturally one [...]
News Archives
4 steps to ensure your CU profits in the post-apocalyptic community retail economy
Retailers (physical retail stores) are struggling. Nevertheless, it seems the trend to ‘reimagine’ the credit union and financial institution ‘branch’ as a “retail experience” is picking up steam. At DaLand CUSO, we think this makes [...]
Give what cannot be taken
There is nothing more important in this life than the relationships we develop, the lives we touch, and the people we love. In a world permeated with sensationalism and animosity, we can easily become ensnared [...]
Compliance: Recapping the 2019 BSA Conference
CUNA joined the National Association for State Credit Union Supervisors (NASCUS) earlier this month for its annual Bank Secrecy Act/Anti-money Laundering (BSA/AML) Certification Conference in Tempe, Ariz. The three-day event featured presentations on [...]
Supreme Court schedules oral arguments in CFPB structure challenge
The U.S. Supreme Court is currently scheduled to hold oral arguments March 3, 2020, in the lawsuit filed by Seila Law challenging the CFPB's single-director structure. The CFPB previously announced it would no longer [...]
The X-factors
I admit, I was a huge fan of the ’90s cult classic television show “The X-Files” and its two lead agents, Dana Scully and Fox Mulder. Uniting their strengths of science and gut instinct, Scully [...]
Finding time and energy for mentoring
We all know how difficult it is to find the time to complete tasks associated with our daily work duties, much less to find time for such additional activities as mentoring. So why do people [...]
Holiday scam prevention tips
The holiday season is in full force. And while this time of year brings more business opportunities for credit unions, it also brings more risks. Member scams, transaction risks, and loan application fraud attempts all [...]
Skip-a-pay for the holidays
The holidays are upon us and seasonal retail sales are expected to be strong. A recent forecast from the National Retail Federation predicts growth of 3.8 to 4.2 percent over 2018 holiday retail [...]
From wish list to reality
In today’s financial landscape of big banks and online banks, credit unions and community banks must be more innovative than ever before to remain competitive. However, “innovation” usually requires funds. If your financial institution [...]
Do you show these 7 signs of trustworthiness?
A fundamental component of being a great leader is trust. This trait instills a sense of respect and loyalty among employees, which ultimately strengthens your team's bond and drives successful outcomes. But just because you [...]
The CUInsight Experience podcast: Susan Mitchell – Collision Course (#50)
Welcome to episode 50 The CUInsight Experience with your host Randy Smith, co-founder of CUInsight.com. In this episode, Randy is very excited to welcome Susan Mitchell. Sue is the CEO of Mitchell Stankovic and [...]
There’s power in learning-focused leadership
What strengthens your effectiveness as a leader? As we discussed at our recent CEO/Executive Team Network event, building trust can be a key factor. But another, less often discussed factor also plays an important [...]
Negative interest rates – are they headed to the U.S.?
Both Japan and Europe have been experimenting with negative interest rates since the 2008 recession. With their economies experiencing anemic growth and inflation at subdued or deflationary levels, central banks have turned to a negative [...]
Looking for ways to de-stress the holiday season?
With Thanksgiving falling six days later this year than in 2018, consumers will lose almost a full week of holiday shopping. But thanks to advance retail promotions, the buying season began much earlier this year. [...]