CUES Membership Minute: Calling all emerging leaders
All good things evolve if they’re going to get even better. Take my career. When I was named the 2015 CUES Next Top Credit Union Exec, I was manager of philanthropy and community investment [...]
News Archives
3 ways to partner with customers to fight holiday fraud
The holiday season brings us many joys: delightful presents, special meals, family traditions and friendly reunions. But the season is also becoming known for a not-so-pleasant surprise—an uptick in the already troublesome issue of [...]
How to file your taxes for free
Filling out tax forms can be a royal pain. They take time and often you feel like you’re becoming an amateur accountant just trying to read which number goes where. There is some good [...]
The Defense Credit Union difference
Defense Credit Unions have served our military for nearly 100 years. It is a rich history of “serving those who serve our country” as members of our society join the military, undergo intense training for [...]
The importance of credit union staff in new program launches
Hooray! Your credit union finalized another service partnership! It’s been a long road of due diligence, contracts, negotiations, board meetings, and conference calls, but you’re done. The time has arrived for implementation! “I [...]
CUs working to meet members’ holiday financial needs
This holiday season, the average consumer will spend more than $1,000 on gifts and related expenses and credit unions are there to ensure consumers maintain their financial health, CUNA Chief Advocacy Officer Ryan Donovan [...]
No rate change expected as FOMC begins final policy meeting of 2019
The Federal Open Market Committee (FOMC) begins its two-day, monetarypolicy-setting meeting today and is expected to release updated projections. Following October's rate cut and decision to drop language regarding efforts to act "as appropriate to [...]
Linda Medina named 2019 CUES Distinguished Director
Linda Medina, board chair at $175 million Guadalupe Credit Union, Santa Fe, New Mexico, was named the 2019 CUES Distinguished Director at Directors Conference yesterday. A board member for 17 years, Medina played a key [...]
Turn mistakes into success
As a college basketball player at the University of Southern Mississippi, Samuel Jones received the tip and had the opportunity for a game-opening dunk. The problem? He dunked the ball in the opposing team’s [...]
Former CU teller charged with embezzling from 92-year-old member
A former teller at the $995 million Michigan First Credit Union in Lathrup Village, Mich. allegedly stole $24,000 from a 92-year-old member while she was hospitalized, state regulators and law enforcement officials announced last [...]
2019 holiday shopping results so far: Members spend more, shift to digital channels
The Thanksgiving holiday shopping weekend – Thanksgiving Day through Cyber Monday – has become the busiest time of year for U.S. retailers and consumers. This year nearly 190 million consumers shopped over the five day period, [...]
The fraud that 85 percent of fraud detection systems miss
The battle against fraudsters in the digital era has evolved into a never-ending arms race. The tools we use to detect, score and prevent fraud — particularly card-not-present fraud in digital transactions — have improved exponentially in [...]
6 marketing myths credit unions should definitely rethink
Search Google for “marketing myths” and you could easily spend hours sifting through the results. One of the first you’ll see is one of Google’s own blogs.. When the big cheese of digital [...]
Risk checklist: Holiday scam prevention for financial institutions and consumers
Review two checklists produced by industry experts that provide actionable steps for addressing heightened online, mobile, and in-person fraud activity that occurs during the purchase-heavy holiday season: Checklist #1: Financial Institution Holiday Scam Prevention with [...]
Best marketing pieces we’ve seen in 2019
If you’re like most credit union marketers, then you’re probably taking time this month to reflect on your year and plan for the next. As our team has traveled the country this year [...]