In recent years, APIs have served as a primary catalyst for expanding some of today’s most innovative technologies. In simple terms, APIs—or application programming interfaces—allow different software applications to communicate with each [...]
A Senate bill, the Financial Institution Customer Protection Act (S. 3003) strikes the correct balance between combating fraud and maintaining financial institution integrity, CUNA wrote Tuesday to the bill’s sponsor, Sen. Ted Cruz (R-Texas). [...]
Lawmakers in the House today are expected to pass a bipartisan spending package to avert a government shutdown and provide funding through the rest of fiscal year 2020. Additionally, following months of conversation, the Senate [...]
Should you close branches to optimize network efficiency and reduce delivery cost? Will closing branches undermine your position as a community-focused credit union? Is your digital banking offering sufficient to retain target members and core [...]
A new report reveals that since the Great Recession, it has been credit unions—not banks—that are generating more in fee income—and they are doing it by having lower charges. “Exactly 11 years [...]
Financial institutions have traditionally been comfortable in maintaining the ownership of customer relationships. The digital disruption in last 3-4 years has pushed them to adopt newer ways of banking, especially due to advent of plethora [...]
There’s a new kind of fraudster out to steal credit union members’ financial information – and they may not even possess the electronics expertise or computer savviness of a typical cybercriminal. In fact, they can [...]
As vice president of analytics and consulting services at Wings Financial Credit Union($5.5B, Apple Valley, MN), Mike Lindberg knows well the challenge of finding the right people in a job market ripe with [...]
With new technologies and new ways to engage transforming the way banking customers interact with their financial institution, a consumer’s satisfaction is becoming more dependent on the quality of engagement than on the differentiation [...]
With the holidays coming up I’m looking forward to spending time with family and friends to soak in the last days of 2019 and ring in the new year. But the days I have [...]
“Generation Z” is the generation following Millennials. Pew Research has defined Gen Z as anyone who was born after 1996. They grew up with technology, supposedly tend to maintain shorter attention spans and are very [...]
“Cause marketing” combines fundraising, employee participation, and publicity to create a charitable program that’s meaningful and sustainable. This strategy benefits the giver and the receiver of charitable donations. A perfect example is the partnership [...]
Ensuring that your collections operation is compliant with the various state and federal regulations is no easy task. You’re required to have policies and procedures in place to ensure that your team is operating [...]
The creation of a multi-member leadership commission at the Consumer Financial Protection Bureau (CFPB) would remedy the constitutional defect currently present at the agency, CUNA argued in a brief filed with the U.S. Supreme [...]
Total retail sales rose 0.2 percent in November, with sales within the control group increasing by 0.1 percent. NAFCU Chief Economist and Vice President of Research Curt Long reacted to the "modest" rise [...]
