At the beginning of the previous decade, I was working as a strategic consultant for a large marketing services organization serving the financial services industry. I was 55 years old, and concerned that the way [...]
Financial literacy and financial education are important to the National Credit Union Association (NCUA). NCUA has a financial literacy and education resource center landing page on its website that is designed to "help credit unions [...]
Welcome to episode 54 of The CUInsight Experience podcast with your host Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at CO-OP Financial Services. CO-OP is your trusted [...]
The presence of a single toxic employee can increase turnover of good team members up to 54%. Read that again. It’s frightening to think that one bad fish in a sea of many can [...]
Your credit union’s culture, collaboration, and consistency aren’t things you can leave to chance. An intranet (an “internal” website accessible only to employees) is an important way to keep everyone in all locations [...]
The credit union leader is frustrated. “I don’t know why I’m having such trouble getting the team to buy-in to the credit union vision! It couldn’t be simpler!” Then she shows me [...]
The recipients of the CUNA Elly Awards, honoring top training professionals at credit unions, were announced at CUNA Experience Learning Live! in October. CUNA has also announced that next year’s CUNA Experience Learning Live! [...]
NAFCU's widely-read NAFCU Today is credit union leaders' go-to source for the latest on issues impacting the credit union industry. For those short on time, here's a roundup of this week's need-to-know news bits: Prepare [...]
Diversity and inclusion training is no longer a well-intentioned afterthought, and for good reason: the 2019 L&D Report from findcourses.com confirms that the fastest-growing companies are 72% more likely to have high [...]
There is no calendar for cybercrime. Just one continuous cycle to steal data, identities and funds. A review of 2019 reveals how many incidents affected financial institutions either directly or indirectly. San Diego-based Identity Theft [...]
Experian early this year will introduce a new credit score product it says will help financial institutions make loans to more credit invisible and thin-file consumers—a huge market of more than 100-million people. Called [...]
Big Tech may want to get into banking this year, but it doesn’t want to be your bank. Google plans to introduce consumer bank accounts later this year in collaboration with Citibank and a [...]
Passwords are a double-edged sword: they are meant to protect our information, but they are also frustrating with so many to remember and manage. A recent Visa survey showed that 68% of U.S. shoppers [...]
2019 was one of best years my organization has had in its 50+ year history. We saw tremendous growth, launched a number of new products to better serve our members, and achieved big victories with [...]
While these folks don’t have wings, they can potentially be the answer to prayers. Angel investor refers to any individual who has a lot of money and is willing to put it towards a [...]
