Bankruptcy can potentially solve a lot of financial problems in your life. Strangely enough, student loans are not something that go away when you file and are accepted. They remain. There is an exception, however, [...]
In a changing digital world, many consumers continually weigh convenience and customized experiences with the privacy of their personal information. Consumers become accustomed to perks like scanning their loyalty card for an extra five dollars [...]
An age-old adage of retail go something like this: "hire for attitude and train for skills." But just how accurate is that in 2020? For decades, financial institutions have searched high and low for qualified [...]
By now many of you have probably read the alarming results of consumer satisfaction in financial services in today’s environment. For the rest of you, you may want to sit down before reading further. [...]
The Consumer Financial Protection Bureau (CFPB) should explore several revisions and additions to its remittance rule, CUNA wrote to the CFPB Tuesday. The CFPB issued a proposed rule making several changes to the remittance rule, [...]
NAFCU Executive Vice President of Government Affairs and General Counsel Carrie Hunt, Chief Economist and Vice President of Research Curt Long, and Senior Counsel for Research and Policy Andrew Morris met Friday with NCUA Office [...]
With 2020 roaring full speed ahead, I wanted to open up a conversation topic that has been top of mind for our team lately. Like many of you, we have been eagerly working to define [...]
The rapid consumer adoption of advancements in technologies—and the complexities that accompany this—make relevancy and sustainability simultaneously exciting and daunting for many businesses, including credit unions. A significant key to success in this [...]
In our last post, we overviewed the different kinds of synthetic identification fraud and their impacts. Synthetic IDs are easy for fraudsters to create—they make quick money and access services for which they will [...]
Last week, we shared an example of what kind of content a credit union might include in an email nurture sequence. After a few questions about what other products or services can benefit from a [...]
Maybe it’s a sign of the times. Or, maybe it’s the universe saying to expect the unexpected. I never expected Blackrock CEO Larry Fink — the leader of the world’s largest asset manager — [...]
Digital transformation is growing more pervasive in every banking organization, moving beyond “projects” to organization-wide initiatives involving technology, product development, business models and culture. Budgets are increasing as organizations are finally updating legacy systems and [...]
Welcome to episode 56 of The CUInsight Experience podcast with your host Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at CO-OP Financial Services. CO-OP is your trusted [...]
Over the past decade, consumers have enjoyed a large and growing number of choices for making payments. Picking one for a particular transaction generally has come down to two things: user convenience and merchant acceptance. [...]
Last year, I became scuba certified. My partner had been diving for a number of years and if I liked it, too, it would be a fun element to add to the travel experiences we [...]
