If you blinked sometime in the last decade, you may have missed it. The role of marketing changed, and it changed big. Surprisingly, credit unions have fallen behind precisely where they should excel: in capturing [...]
The external risk environment continues to become ever more complex. In the past decade alone, risk managers at financial services firms have had to contend with waves of comprehensive new regulation resulting from the financial [...]
Going back more than four decades, PSCU was established for collaboration and scale on behalf of credit unions and their members. Our commitment to the “people helping people” values of the credit union movement is [...]
Excite Credit Union($492.8M, San Jose, CA) wants to help make college an attainable goal for the children of its lower-income members, and it’s banking on a special new savings account to do [...]
No matter what you want to be successful at, it always helps to be inspired. Kobe Bean Bryant was an inspirational figure in the world of professional basketball and beyond. In 1996, the then 17-year-old [...]
When it comes to collections, cutting costs while also improving performance may seem like a tall order—especially when the resources you have to dedicate to time, personnel, and technology are already spread too thin. [...]
Conundrum 101 - people don't know about credit unions? What? Why? How can that be? Let's open their eyes and tell our story. Cool! United messages make us stronger, collaborating to find solutions with key [...]
The love of your life is right there. You know it’s time to make your move. You want to impress that special person, to get their attention. But how? There are so many people [...]
The Consumer Financial Protection Bureau (CFPB) issued a policy statement Friday outlining its approach to the “abusiveness” standard in supervision and enforcement matters. CUNA has long recommended the CFPB act to clarify the scope and [...]
In a new American Banker op-ed, NAFCU President and CEO Dan Berger rebuked bank lobbyists for misleading the public with their criticisms of credit union-bank mergers. "Yet banking groups won’t make a peep about [...]
What will really drive card loyalty in the not-too-distant future? The experience, and not so much the offer, sources are predicting. Pricing and perks have long been up front in the window display when it [...]
In November, I had the opportunity to facilitate a breakout session at our CEO/Executive Team Network. While discussing the impact senior leaders have on talent development, an attendee brought up a puzzling situation, “When [...]
For many credit unions, the options to expand their field of membership (FOM) are limited and heavily regulated. Multiple-common bond credit unions, as a result, are increasingly turning to adding an open membership association to [...]
The usual view of the future of banking comes from industry observers and key players within the industry, who represent important viewpoints, to be sure. Yet consumers deal with banking issues frequently, if not daily. [...]
Welcome to episode 57 of The CUInsight Experience podcast with your host Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at CO-OP Financial Services. CO-OP is your trusted [...]
