Bigger isn’t always better
Giants aren’t always as invincible as we think they are. Many times, the qualities that appear to give them their strength are the sources of their weakness as well. This was the central theme [...]
News Archives
Can I throat punch you?
“Can you jump on a quick 15 minute call today so I can learn more about your credit union and your objectives?” Can I throat punch you? No. You cannot have 15 minutes of my [...]
Is social media still relevant for credit unions?
Over the last year there’s been a lot of talk about social media. Between scandals around privacy at Facebook and the rise of TikTok, there’s a lot to take in on this subject. [...]
Compliance: CFPB issues policy statement on ‘Compliance Aids’
The Consumer Financial Protection Bureau (CFPB) announced last week it intends to establish a new category of materials that are similar to previous compliance materials but will now be designated “Compliance Aids.” According to the [...]
Berger letter to lawmakers pushes back against community bankers
In response to a letter from the Independent Community Bankers of America and persistent attacks by bankers, NAFCU President and CEO Dan Berger wrote to lawmakers in the House and Senate to set the record [...]
Is your data incomplete, outdated or just plain wrong?
Several years ago, there were reports about how Target uses predictive analytics to identify customers who are pregnant and then markets to them accordingly. A New York Times article included the story of a father [...]
Time to ‘put the process on paper’
NCUA’s new proposed rule related to credit union acquisitions of banks should not impact the future of these deals, says Michael Bell, who emphasizes it’s time to “put on paper” the process for [...]
Putting Portland rentals within reach
Consolidated Community Credit Union ($252.4M, Portland, OR) is an accomplished mortgage lender that is now taking on its local housing crunch by helping renters, too. Consolidated has partnered with the Northwest Credit Union Foundationand [...]
Another credit union-bank deal, another misinformed complaint
Editor’s note: The following is a letter from Scott Earl, president and CEO of the Mountain West Credit Union Association, in response to an article published in American Banker. As president and CEO of [...]
Hand washing and pandemic planning
According to a Weather Channel report, several schools in the U.S., and in some cases entire districts, have canceled classes this week due to a high percentage of students sick with the flu and [...]
Learning the process – design charrette
The design of a financial institution branch or workplace doesn’t happen in a vacuum, it’s a fundamentally collaborative process. Or at least we believe it should be. Surprise or disagreement among stakeholders after [...]
The CUInsight Experience podcast: Rhonda Hotard – Find your why (#58)
Welcome to episode 58 of The CUInsight Experience podcast with your host Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at CO-OP Financial Services. CO-OP is your trusted [...]
2020: Driving the primary financial relationship with payments
As we begin a new decade, I want to share three words that I believe will define the future of the credit union movement: primary financial relationship (or “PFR”). Do our members see credit unions [...]
Who is your Chief Learning Officer?
With the latest Q3 2019 call report data in, it looks like the median average size credit union in the U.S. now holds around $35 million in assets. It’s useful to put that [...]
The most important skill your team needs to succeed
It’s no secret that the credit union industry has changed drastically over the last five to ten years. The impact of technology, regulation, competition, and the rise of a new type of consumer have [...]