Member service matters!
I know there are many people out there who do not believe credit unions can differentiate themselves by focusing on the member experience. Of course I want to say “Tell that to USAA, Nordstrom, zappos.[...]
News Archives
CECL policy statement, corporate CU proposal on NCUA’s Feb. 23 agenda
The NCUA board will discuss a final interagency policy statement on the current expected credit loss (CECL) standard and propose a rule on corporate credit unions at its Feb. 20 meeting. The meeting will take [...]
NY Fed: Household debt rises for 22nd consecutive quarter
A new report from the Federal Reserve Bank of New York found that household debt rose $193 billion in the fourth quarter of 2019 – the 22nd consecutive quarter of increases. Household debt now stands at $[...]
CFO Focus: Tailspin or economic growth ahead?
With the gross domestic product growth rate currently at 2.1% and unemployment at 3.6%, economists and presidential election prognosticators are wondering if the economy, particularly the stock market, will continue to grow. Or, [...]
PODCAST: A better member experience
As a nationwide provider of residential mortgage lending services, QRL Financial Services has made a steadfast commitment to help credit unions achieve more profitable mortgage operations while delivering an exceptional experience for their borrowers. The [...]
Fostering happy, motivated employees through a culture of learning
The modern workforce has changed a lot. Simply offering good pay and competitive benefits is no longer enough to attract and retain good employees. Today’s workers want to work for an organization that nurtures [...]
Why direct mail still matters in the digital age
Yes, it may seem odd in an age of SEO and retargeting to be talking about mail — the kind you can touch. Yet direct mail at the ripe old age of 170 remains a consistent [...]
Valentine’s Day ideas to show your credit union members some love
It’s that wonderful time of year when everyone is thinking romance. And nothing says romance like credit union talk! Of course, we thought it would be good to publish our best ideas of how [...]
8 symptoms of an unhealthy culture
Remember that feeling as a kid when your parents tried to take your temperature? No, not that way. I’m talking about when you were a little bit older, and they told you they needed [...]
Controlling the information ‘fire hydrant’
Digital tools that facilitate board communication are a wonderful thing, but Michael Daigneault warns of an unintentional consequence of such unfettered access to information—the potential for information overload. “We’re living in an age [...]
Why some people can’t get a good grip on their finances
Millionaires pay cash for stuff that you or I would probably have to make payments on. That’s why I’ve never been able to understand how someone with so much could ever end up [...]
It doesn’t have to be perfect to launch
In the season one finale of The CUInsight Experience I talked some about the motivation behind starting the podcast and the learning that took place after the first episode was live for the world to [...]
Your leadership energy matters
A few years ago, I switched to a new chiropractor. When I entered the office for my first appointment, the receptionist barely looked up as she unenthusiastically muttered, “Yes?”. Her unfriendly greeting had an immediate [...]
Want your marketing to connect? Ask the women!
For decades, the question was, “how do we market to the younger generations?” In the 90s, it was Gen X. 2000s? New Gen Ys look like they will want everything different. In fact, they’re [...]
CUs committed to DEI, concerned with ‘one-size-fits-all’ proposals
The credit union system has a shared commitment to advancing diversity and inclusion, but has concerns about proposals that would require employment diversity data from all institutions regardless of size, CUNA wrote to the House [...]