Rapid reactions from 2020 CUNA GAC
From Crasher, speaker, mentor, attendee and now exhibitor, I’ve worn just about every hat at GAC. The event is truly a whirlwind as credit union professionals push themselves to learn and advocate for their [...]
News Archives
Member experience matters
Client experience (CX) matters. It is a predictor of business growth. In the financial services industry, healthy member relationships give businesses staying power and renewed marketability. Happy members directly impact the bottom line and here [...]
Increasing non-interest income: 3 ways analytics can help
Historically, credit unions’ major focus was on interest income earned from loans. Prior to 2010, it accounted for 80% of overall income and was plentiful enough to push other sources down the list of priorities. [...]
CUNA engaged with FY2021 appropriations hearings this week
Both chambers of Congress are in Washington, D.C. this week and CUNA will be engaged with a number of hearings covering credit union priorities. Appropriations bills for fiscal year 2021 will be the subject [...]
This week: NAFCU watching CFPB constitutionality arguments, Super Tuesday primaries
It's a busy week in Washington with Congress in session and most news coverage focused on tomorrow's Super Tuesday contests – where 14 states will hold their presidential primaries. In addition, the Supreme Court is set [...]
Compensation collaboration
Later this year, CU Management will publish highlights from the CUES Executive Compensation Survey. Last year we reported that the median CEO total compensation for all assets was $289,576, with a predictably large gap [...]
Standing out in today’s financial services landscape
Customers have endless choices. Go to the grocery store or have a meal kit delivered? Take your car or use a ride-hailing service? Go to the movies or stream? This world of options is also [...]
How to battle flat or down auto market
With the auto market expected to be flat or down this year compared to 2019, one expert is contending that how well credit unions fare will depend on how well they embrace digital in the [...]
Member experience drives digital dealings at Bay Federal
Bay Federal Credit Union($1.1B, Capitola, CA) is four years into a new digital presence that it continually upgrades by listening to the Voice of the Member. That’s the name of the program [...]
Calling all rising stars: Apply to Crash THINK 20!
CO-OP’s THINK 20 conference – May 4-7, 2020 – is fast approaching, and we are once again looking for rising stars within the credit union industry to join us in Dallas, Texas. For the third year [...]
Rates, charges and fees vs. NCUA’s interest rate limitation
A couple of weeks ago, we wrote about Regulation Z’s rule that details the requirements for over-the-limit transactions on a credit card and the opt-in process that must be completed before charging members when [...]
The CUInsight Experience podcast: Marlene Schwartz – Laying the groundwork (#62)
Welcome to episode 62 of The CUInsight Experience podcast with your host Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at CO-OP Financial Services. CO-OP is your trusted [...]
An easy way your credit union can help veterans
Serving those who serve our country is a deep commitment to proudly serve our nation’s military, veterans, and their families. It is a commitment every credit union in the United States shares as military [...]
Read this book to have an awesome year
Before the year began, my husband and I took a mini-vacation to a bed and breakfast in West Virginia to relax and unwind. With three young kids at home, it’s not often we get [...]
Are you proud of your credit union?
Pride in their job and pride for your credit union is something you unequivocally expect from your employees. You want them to be loyal. You want them to be excited about the credit union and [...]