More and more consumers are using payment apps like Venmo and Zelle to send money to friends and family. While allowing payments through these apps creates high value for your consumers, it has also opened [...]
I’m not sure who coined the phrase “learning can be ‘fun’damental” but I am pretty sure the first time I heard it . . . I rolled my eyes. But as you get older, learning does [...]
Credit unions are in a great position to help members prepare for the unexpected and ease financial strain. Talking to members about a consumer loan? Don’t forget the important role your credit protection programs [...]
Imagine a time when you felt like you didn’t belong: Maybe you were new to a group of people who had known each other for years, you were visiting a family who spoke a [...]
Effectively implementing any strategic plan only happens when your credit union staff truly understands it. They need to realize how it affects their job and understand their part in putting it into effect. They must [...]
While CUNA supports the majority of NCUA’s proposed rule on bank-credit union combination transactions, there are aspects not statutorily required, several of which may be problematic, CUNA wrote to NCUA Wednesday. NCUA is accepting [...]
The Fifth Circuit Court of Appeals last week reversed its decision regarding the CFPB's constitutionality, reopening the case CFPB v. All American Check Cashing and granting a rehearing en banc. The Fifth Circuit had previously [...]
A new decade has begun. Although there has been a clear trend toward the use of digital tools in recent years, current events are highlighting the importance of a strong digital strategy. However, some credit [...]
When consumers drive 70% of economic activity, as they do in the U.S., any significant disruption to peoples’ lives will have a corresponding impact on the economy. That is certainly the case with the [...]
With many credit unions closing their lobbies and opting for drive-thru transactions and electronic servicing to practice safe social distancing, remember that this is a great opportunity to deepen relationships and increase member loyalty through [...]
Amid the daily release of new information regarding COVID-19 (coronavirus), the idea of business as usual has been turned upside down. In fact, there’s not much “as usual” going on anywhere these days. As [...]
Criminals are leveraging fear over the COVID-19 (Coronavirus) to scam your financial institutions and consumers. By disguising themselves as a group or organization seeking financial support to help individuals or communities in need at this [...]
In dealing with the ongoing spread of the coronavirus (COVID-19), credit unions are facing great challenges to operate normally – especially in the contact center. As the largest member-facing department of a credit union, the contact [...]
Regulatory violations result in costly fines and civil penalties. Financial Institutions, as well as Individual financial institution employees (including credit union employees) can be subject to these penalties. Last year, I wrote about the most [...]
If you’re quarantined alone (or even if you’re not) you may be missing the human connections that you’re used to having during a normal week of your life. For some of you, [...]
