Years ago, long before I began working in professional development for credit union leaders, I was a middle school language arts teacher. The school district in which I taught was struggling with the “summertime slip,” [...]
Analysts are busy making all sorts of predictions about how the coronavirus pandemic may change the way humans behave, the things we value, and the types of activities we enjoy. Their forecasts range from the [...]
CUNA has re-launched CreditUnionsVote.com leading up to this year’s elections with the latest information on changes to primaries and voting by mail/absentee ballot due to the coronavirus disease (COVID-19) pandemic. “Life has [...]
The Federal Reserve Friday issued an interim final rule to amend Regulation D and remove the six-per-month transaction limit on transferring between savings and checking accounts. NAFCU has long recommended that it be eliminated. "NAFCU [...]
During the month of April, the economic effects of the COVID-19 pandemic continued to intensify as the number of known cases rose rapidly and states increased restrictions to flatten the curve. At the same time, [...]
The impact of COVID-19 has brought with it the need for credit unions to adapt quickly and effectively to a set of new realities. Member behavior has shifted—mobile banking interactions are up 200% and [...]
Keeping promises, through thick and thin. It’s a fundamental principle of all good relationships. On this week’s episode of Banking on Experience, the importance of delivering on brand promises in trying times takes [...]
We live in a world of rapid change and evolution. We regularly identify how we can adapt and adjust to changes—from new technology to new member needs. However, if asked to list why we [...]
Rising customer expectations and new technology innovations are disrupting the banking experience as we know it. To stand apart in this increasingly competitive landscape brimming with scrappy, digital-first fintech brands, consider new ways to create [...]
For every shining light of humanity COVID-19 has revealed, there’s the equally glaring dark side of opportunistic crooks. Scammers delight in upheaval, and likely began strategizing their callous crimes long before the pandemic was [...]
CUInsight CO-Founder Randy Smith is joined by Mark Arnold, President of On The Mark Strategies for a quick interview with just 3 questions: (1:06) What is your company doing to support credit unions and [...]
Before the COVID-19 pandemic crisis introduced consumers to a “new normal,” contactless was already gaining ground as a preferred method of payment. A February 2020 report from Juniper Research forecasted global contactless transaction values would [...]
Thank you for tuning in to episode 70 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at PSCU. As the [...]
We’re in a recession and lending is down, which means your credit union has fewer opportunities to earn revenue. People are still applying for loans and opening accounts, just not as many. And now, [...]
I doubt whether it’s possible to find an industry that has not had to adjust in response to the COVID-19 crisis and that’s certainly the case with cannabis. With marijuana legal in some [...]
