NAFCU's 2020 Board of Directors election ended Wednesday and saw James Kenyon (President/CEO, Whitefish Credit Union, Montana) reelected to his at-large seat, announced NAFCU Board Secretary Gary Grinnell. In addition, Lisa Schlehuber (CEO, Elements [...]
The uncertainty surrounding daily life during the coronavirus (COVID-19) pandemic shows that how credit unions address members’ day-to-day needs is just as—or more—important than the products and services they offer to assist with [...]
Today, consumers have more banking choices than ever when it comes to how and where they’ll manage their money: traditional brick-and-mortar banks, online-only banks, robo-advisors, fintech apps. Another option is the credit union—a [...]
While many business sectors are seeing reduced opportunities and pipelines, many credit unions have experienced the exact opposite. Credit unions are on the frontlines working quickly with members to establish forbearance agreements or leverage federal [...]
“Put yourself in the customer’s shoes.” “Create a compelling customer experience.” “Make it easy for them.” While all very valid, do you ever sit staring at your credit union website wondering how to put [...]
We all love a good dinner and a movie. Many will agree the best part of watching a movie are watching the previews. There in the dark we become our own rotten tomato critics, whispering [...]
The emergence of the coronavirus pandemic has tested our leadership abilities, the strength of our companies, and mental fortitude. While we can draw similarities to previous crises – like the 2008 financial crisis or Great Depression – [...]
Welcome to the CUInsight Minute, sixty seconds from our Publisher & CEO Lauren Culp with the top three of our favorite things from the week. Mentioned this week: *We've heard so many great stories about [...]
At Zogo, we spend a lot of time talking to people — about their lives, about their financial worries, about what they wish someone had taught them about personal finance. A few months ago, we launched [...]
If the 24/7 news cycle before the coronavirus wasn't stressful enough, it certainly is now. Seemingly every news outlet, both traditional and online, is filled with a steady stream of bleak and depressing news. [...]
“Should we pull the plug on our marketing because of coronavirus?” If I had a dollar for every time a credit union CEO has asked me that over the past few weeks, I’d be [...]
Things have changed. We are trying to do our best in the midst of very weird times. Our lives will return to a new “normal” but we don't know how and we don’t know [...]
The Consumer Financial Protection Bureau (CFPB) this week released a statement and frequently asked questions (FAQs) document outlining the responsibility of credit card issuers and open-end non-home secured creditors during the pandemic. The statementoutlines billing [...]
Federal Reserve Chairman Jerome Powell offered an economic update and discussed the Fed's unprecedented fiscal response in a speech given Wednesday at the Peterson Institute. The Fed has continuously stated it will use its tools [...]
The U.S. mortgage finance system has a long history or being one of the most efficient and productive engines of economic growth, not only for the U.S. economy but for the global economy [...]
