News Archives

Coronavirus fuels shift to contactless payments methods

Coronavirus fuels shift to contactless payments methods

As health officials around the globe seek to contain the novel coronavirus that causes COVID-19, economies and citizens remain unsettled. In recent times in the United States, public events have been canceled, the government has [...]

Member service is not what you think it is

Member service is not what you think it is

You might want to re-evaluate. According to one of the world’s foremost experts on customer experience, it might not be what you think it is.  Luckily, we’ve got that very expert on this [...]

This Memorial Day…

This Memorial Day…

This weekend, we will honor the men and women who died while serving in the U.S. military. Having spent my career in the public sector working in the Defense and Homeland Security environment, I [...]

CFPB mortgage servicing consent order

CFPB mortgage servicing consent order

Last week, the Consumer Financial Protection Bureau (CFPB) issued a consent order against Specialized Loan Servicing, LLC (SLS). The consent order came after the CFPB concluded its investigation into certain practices related to SLS’s [...]

Propelling payments into the future

Propelling payments into the future

Since March, social distancing practices enacted to help slow spread of the coronavirus have plunged us all into a “new normal” of staying at home, self-servicing, shopping online, and curb-side grocery pickup. While there are [...]

How to coach employees through failure

How to coach employees through failure

Throughout our careers, we will experience failure. I've previously shared how failure can be good for us: We learn from our mistakes and it can make us more empathetic. But from a leadership standpoint, how [...]

Trump orders NAFCU-backed regulatory relief for economic recovery

Trump orders NAFCU-backed regulatory relief for economic recovery

President Donald Trump Tuesday signed an executive order requiring agencies to take measures to eliminate, modify, waive, or exempt burdensome regulatory requirements in efforts to help support economic recovery from the effects of the coronavirus [...]